Joka Room Casino - Player’s struggling to withdraw his winnings.

I’ve done my withdrawal on $1000 and I’ve been playing still whilst waiting as today I think is the 3rd business day but last night I went to jump on and play out of my $137 I have on my account I noticed it’s no longer operational so now I’ve been trying to contact someone one for help

Dear Mitchell,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been closed, you still should be able to withdraw your winnings through their support jokaservice@jokaroom.net.  

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mitchell,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.