Joka Room Casino - Player’s complaining about a technical glitch.

Multiple Hands on the live blackjack, I have been playing $250 a hand. Whenever I have good hands, such as 9/10/11 for doubles, the software in their blackjack system doesn't allow you to hit. Yet when I have terrible hands like 6/7/8/ or 12/13/14/15 etc, you seemingly are able to make any decision you want. Be warned. This casino is an absolute scam. Do not in any way trust it.

Dear Ethan,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Did some of your real money balance disappear or your bets just weren’t accepted? Do you have any evidence showing this problem, for example a video recording?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino, together with any other evidence to my email address kristina.s@casino.guru. Thank you very much in advance for your reply.

Best regards,

Kristina

My Real Money balance disappeared, it was removed from my hand. I placed a $250 AUD bet on two hands, Multiple times. A few times those hands were not able to be played. I couldn't make any decisions. The companies that both lease the blackjack tables (Jokaroom) and the actual companies themselves would have video and logged evidence of this. I have the game numbers and hand codes that corrolate to the hands that I had issues with.

Thank you very much Ethan for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ethan.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Joka Room Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Ethan

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website.

Best regards, Jozef

Casino.Guru