Joka Room Casino - Player’s account has been blocked.

Hello, I come to tell you about a scam that I suffered from the Joka casino, they deleted my account and did not pay me anything from the big winnings of 37,000 euros that I accumulated. He accuses me of opposing a few deposits that I made on their site, when it is the seller who returned these same payments and I made no opposition. I sent them all the evidence from my bank on this subject as to what he said in accordance that I did not object and I remained cooperative with them in wanting to refund the sum. They don't want to know anything, certainly because they don't want to pay me my winnings ... Please help me with my case. best regards Ilane

Dear Ilane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru?

Additionally, please advise the exact casino website link as the Joka Room Casino is listed as closed in our system.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello to you, thank you for your quick response and your kindness to want to solve my problem. I will send you all supporting evidence about my case right away. I would like to clarify that the casino accuses me of having opposed deposits, while my bank has formally confirmed to me that they themselves cannot oppose my payments, and obviously I myself am not. do none. They also don't want to get in touch with that same Turkish payment processor in question to find out what the reasons are for the "refunds" from them. Another small clarification is that I am Vip at maximum levels at the casino and I have made over 130 deposits with a minimum value of 50 euros. I still give you the vip casino room link below (I also send everything by email) thank you Regards, Ilane https://www.jokaclubvip.com/fr/login

Thank you very much, Ilane, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I also hope ... Thank you very much for taking care of my problem.

Hello Ilane.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Good day,

Joka Room casino has not been trading for a while now. I have also searched our data base with the details and can confirm that this complainant never signed up at Joka Room Casino.

As he stated in the thread, the casino is Joka Club VIP https://www.jokaclubvip.com/fr/login. Please deal with them and we would appreciate it if you removed the complaint from Joka Room.

Thank you

Kurt

Hello to you "joka room vip", I am very surprised by those stipulated because after having made my checks I saw that your "joka room vip" and "joka club vip" have exactly the same interfaces, the same design and finally a lot of complaints against your casino (which also suspects your response). So all of this remains very intriguing in relation to the answer you give. I don't think any casino today can copy any casino that is active from start to finish. I do believe that here you have rather exposed to many players that "joka room / club vip" are dangerous and not responsible sites, as the score indicates it of 5.1. I ask that you put more effort into giving me a normal answer without making yourself look ridiculous. Thank you. Regards, Ilane

Dear Ilane.

Please, could you specify how have you registered in the Joka Club Vip Casino? I can confirm that logo and interface look similar but it does not prove that they are the same company since there are many clones on the market. Do you have any useful information which proves that Joka Club Vip Casino and Joka Room Casino are under the same management/owner(people)?

Hello to you, I signed up for the joka club vip casino like any other online casino site on the net, I obviously did a research in advance to show that this casino was very well rated on the sites that advise them best casinos ... After a few days of intensive games, I won some nice wins so I had to confirm my identity, I sent them all the requested documents and my account was approved. I made 2 withdrawals that I received on my bank account, until the casino decided to close my account for this famous charge of returned deposits, from that moment the casino became very inconsistent in these answer. At first I spoke by phone to an agent who assured me that my account will be reopened in a few hours, then in the same day I received an email that my account will remain closed during the investigations , and the next day after sending them all proof that I did not make these deposit returns, I received an email saying my account will remain closed and the unpaid winnings without them giving me formal proof such as what am I who returned these deposits. I recall that I pocédé at this time earnings of 37,000 euros. Regarding whether joka club vip and joka room vip are the same owners, it is obviously not in my capacity to confirm this, because from the moment that I speak to the customer services of the 2 sites they both answer it as what they do not understand my question and it remains strange ... All the same as I told you, the interfaces are exactly the same, the games and the logos are also. Hope you could on your side check this and help me solve this problem to get my winnings back. Thank you Regards, Ilane

Hello Ilaine.

I had a chat with their support.

You can sign up on www.wildcardcity.com

Yes Wild Card City is an affiliate casino to Joka VIP room, you only get to be on Joka VIP Room when you a potential VIP player playing on Wild card, then you move to Joka VIP Rom.

Since your complaint is clearly about the other casino, we will close this complaint as 'rejected' and I will get back to you at your email address with more information about further process.

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru