The player from Australia has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. Player’s complaint has been resolved successfully.
Joka Room Casino - Player is struggling to receive her winnings due to unfinished KYC verification.
Amount: A$1,000
Joka Room Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Additional comments from the player:
"I have just found out that i had not supplied enough information for them to complete the withdrawal."
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4 years ago
Dear Sylvia,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Sylvia, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Additional comments from the player:
"Problem has been resolved. Thank you"
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sylvia, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
