The player from Australia is having difficulties completing KYC verification and indicating several technical glitches. After a closer examination, we rejected this complaint as unjustified.
Joka Room Casino - Player is dissatisfied with overall casino experience.
Amount: A$20
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Kyc still not verified. Weeks later. Free spins won some money, game closed money won lost. Abnormal number of dead spins on games regularly played on other sites.
Public
Public
4 years ago
Dear Ian,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you advise, if you would like to proceed with KYC verification process, or your overall casino experience has been damaged so severely, that you prefer to look for another one? If you decide to give it a try, please do not hesitate to contact us, and we will try our best to resolve all those issues, one by one. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
No I wont be continuing with jokaroom. It gives me a strong feeling of being a scam casino. I would still be using Emu casino if it had not been blocked in Australia. Im fairly sure I will be avoiding online casinos in Australia until they operate here legally. Thanks for your time.
