The player from Australia is having difficulties completing KYC verification and indicating several technical glitches. After a closer examination, we rejected this complaint as unjustified.
Joka Room Casino - Player is dissatisfied with overall casino experience.
Amount: A$20
Joka Room Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Kyc still not verified. Weeks later. Free spins won some money, game closed money won lost. Abnormal number of dead spins on games regularly played on other sites.
Public
Public
4 years ago
Dear Ian,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you advise, if you would like to proceed with KYC verification process, or your overall casino experience has been damaged so severely, that you prefer to look for another one? If you decide to give it a try, please do not hesitate to contact us, and we will try our best to resolve all those issues, one by one. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
No I wont be continuing with jokaroom. It gives me a strong feeling of being a scam casino. I would still be using Emu casino if it had not been blocked in Australia. Im fairly sure I will be avoiding online casinos in Australia until they operate here legally. Thanks for your time.
