Joka Room Casino - Player doesn’t wish to complete the KYC process for a small withdrawal amount.

I signed up to Jokaroom and deposited $100 from my credit card.  I requested a withdrawal of $100 back to my credit card.  They will not refund the money unless I go through KYC and give them a copy of my ID, a copy of my credit card and proof of my address.  $100 is below the KYC limits of any country.  These are based out of Curacao where there are no KYC rules.  I have given them a copy of my ID but will not give them a copy of card or residential address on grounds of identify theft.  They also refuse to provide a copy of the data privacy.  So currently the funds are no longer in my online account and they refuse to refund it without all my ID.  My credit card provider is investigating and blacklisting them.

Dear Ozzydee,

Thank you for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. Also, I would like to emphasize that KYC is not limited by any minimum withdrawal amount. 

I am sorry I couldn’t help you more in this case. Thank you very much for your understanding. If there is anything else I could do for you regarding this issue, please do not hesitate to contact me. 

Best regards,

Petronela

Dear Ozzydee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.