The player from Australia is inquiring about website accessibility which seems to be under maintenance. Player’s complaint has been resolved successfully.
Joka Room Casino - Casino website doesn’t load properly.
Amount: A$100
Joka Room Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Hi I made a deposit yesterday and then was told the casino was under maintainance waited all day today and now its not loading the web site
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3 years ago
Dear Simon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 24 hours ago, could you please advise if the issue is persisting? Please forward any relevant screenshots when replying.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Dear Simon,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Thanks very muchly im not having any issues now as i just needed to clear my cookies and cachies
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Simon for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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