Johnny Kash Casino - Player hasn’t received Welcome bonus and is struggling to withdraw her real money winnings.

I did not receive the initial bonus as advertised.

When I try to withdraw winnings they have asked to change from credit card to bank account details.

Then it tells you that you haven't put in the correct details.

Dear Geraldine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked Promotional terms, and this is what I found:

In regard to you preferred withdrawal payment method, please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. I would suggest contacting the casino and find out which payment method would be suitable for both sides. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Geraldine,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance and help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.