The player from Germany is experiencing glitches and his winnings seem to be lost. We’ve rejected this complaint in our system due to a lack of evidence.
Jet Casino - Player experiences glitches while playing in the casino.
Amount: €62
Jet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I deposited 25 euros, the bonus came, it was 50 and then I played the 50 free spins and 2 more games and still had almost 62 euros. Then I wanted another game. The page was black and nothing worked anymore. When it went, the remaining credit was gone and the date was different. It was suddenly November.
when I went out and wanted to go back in, I was supposed to keep verifying that I was human for 30 minutes. It's frustrating. When I was in, you could see my games. The 50 free spins, after the end of which I played it at all levels, but didn't see any money. In the process I then saw that I was supposed to have played this spuele in November and not yesterday. I like to play. If my money, a small amount, doesn't appear here anymore, I'm afraid to transfer larger sums.
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1 year ago
Dear Flopsmops,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Allow me to ask you a few more questions so I may better understand the situation. Could you please advise which winnings exactly disappeared from your balance? Which game were you playing when the glitch occurred? Can you access your game history? Do you have any records of your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
There is nothing in the betting history, except for the free spins and also the date of 23.11. But I played on 12/29 and all subsequent games are not visible.
I'm glad I didn't make a big bet. It's the first time something like this has happened to me in an online casino.
the last game was Wolf Lady, after that I clicked on another one, but then nothing worked. I also had a live chat, which didn't help either.
also the Gekd what I am on 23.11. paid in was only visible on 28.12. I was about to contact customer service where the 25 euros went. When I later wanted to go back to the page after this black page, I was asked to constantly confirm that I was not a bot. If that goes on for a good half hour, you get annoyed too.
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1 year ago
Flopsmops,
thanks for your reply. Please understand that we would need some proof you achieved these winnings for us to be able to confront the casino. Are there any recordings, videos, or screenshots of you achieving these wins? If your winnings were not recorded in the gaming history there is only so much we can help you with.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
I'll look forward to your reply. In case you have any supporting evidence please forward it to tomas@casino.guru
Thank you for your understanding.
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1 year ago
Translation
Who has a video on or thinks of taking a screen shot with relatively small sums. There are computer errors, happens all the time. I have no proof of this. Of course, there is proof that I have deposited 25 euros. Because according to Spuelerverlaif, I haven't played anything except the free spins, so at least my deposit should be visible, which is not the case.
I'd be happy to forgo the bonuses. Then they tell me where the deposit is. The verification didn't work either. All submitted, it was requested again.
62 euros were over.
According to the log, I only continued to play this game and also made high profits there, but they are gone too.
If I had actually deposited 500 euros or more, the money would have disappeared to wherever it was. Luckily it's not a large sum, but I still want to get this cleared up because then I won't be playing with them or any associated Vasino anymore.
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1 year ago
Translation
what sums are we talking about here? Video recordings from playing. Screenshot of each win. Honestly, when it comes to big sums, I understand that.
I understand that there are no system errors and only the customer is wrong. I don't want to deposit any more money in such a casino because the instant transfer didn't work at the time. She was not credited until much later.
there is an incorrect date in the betting legend. After that I played in November and not in December and the verification is no longer there either.
25 euros plus bonuses, plus free spins. In the free spins I had won something and after that I played the respective levels of the free spins and won well in each level. Then I switched to Lady Wolf, which is not shown at all, and the last account balance was a little over 62 euros and then I went to another game and there was only a black page that I couldn't finish either. Had to shut down the system completely, then I went back in and then this thing came up, whether I was a bot and that over and over again. The same thing the next day.
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1 year ago
Dear Flopsmops,
Did you contact casino support about what happened to you? What was their reply? Please forward the communication between you and the casino regarding the issue to tomas@casino.guru
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1 year ago
Translation
Yes, I did that in a chat and they said they didn't know exactly what happened there either.
alone, the communication with the casino and here is very time-consuming. I have a strenuous job with a lot of overtime and like to play to relax. The time to answer here and to point out software errors is not my thing.
it would have been enough for me to have my 25 euros without losing any bonuses and that there. You can't win with that anyway. But I test with small deposits whether I like the casino, which is not the case here.
you have a nice day
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1 year ago
I understand the situation you are in and I am very sorry for your trouble. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
