JeetCity Casino - Withdrawal of player's winnings has been delayed.

Hello ! I’ve been playing at this casino for a couple of months now and there have been cases where I’ve withdrawn money without problems, amounts no higher than $2,000, and today I won more than $5,000 thousand and the casino rejected the transfers asking me to go through verification, I passed all the verifications and until today I withdrew without any problems money, not taking into account the fact that I had to wait a couple of days! I suspect that they don’t want to pay me this money! I have been playing honestly for many years and accordingly I ask you to be honest too! I already regret playing jeetcity! I ask you for help so that I can get my money that I won honestly! I passed all the verification immediately when I registered!

Dear pipiag680,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear pipiag680,

Have you received your withdrawal from the casino yet?

• Hello, I want to add a story: that day I reached $37,000 and wanted to withdraw, but they rejected it and asked me to go through verification! My first complaint was that I had submitted all the documents to them before and they didn’t check it, the second complaint they gave me before I won a big win was the opportunity to withdraw money without any problems, and I’ll tell you what happened next. they delayed with verification and I wrote to them to speed up verification, but they did not give a deadline and, moreover, urged me to wait and come back and continue to play, I fell for it and lost almost the entire amount and they transferred only $3,000 when they saw that all the money had been lost. ok no problem lost so lost! The problem is that when I wrote to them about my displeasure that they did it all very cunningly, they BLOCKED me FOREVER! humiliating me that I am an addicted player! So they themselves persuaded me to continue playing and after that I was offended and blocked! and they also won’t give me 600 dollars even though I’ve done all their demands! my opinion is that this is the Moshcheiniki casino and they come up with everything very cleverly so that they reserve the truth! they are cunning Religious people who know that no one can fight them, they know that they are under the patronage of DAMA N.V. that’s why they behave so unfairly with the players! Unfortunately, I don’t have a lot of money, I would sue them for a lot of money! for insult and moral damage and for the delay of my money that I won honestly!

It’s hard for me to write all this in English, but I assure you that I’m right! but I know that I can’t do anything anymore because they lured me and tricked me into waiting for me to lose. and the worst feeling is that they blocked me because I told them my opinion! they called me an addicted gambler! They did not check the check to reveal this, this should be done by a specialist and then such a conclusion can be drawn! and that was just their opinion! In a word, I do not advise anyone to play this Casino! It’s a pity that I don’t have the power to tell my story to the DAMA N.V.

They owe me 600 dollars which they still haven’t paid me! because they can’t find a reason to officially refuse me! At first they blamed the INTERACT transfer system, then they asked for bank details, I gave them everything, both before and now! they mock people, they even made me stand with a drawing in my hands with the inscription Hello Jeetcity, when I transfer money to them, do I ask them to send me such a photo or all the data? This is a violation of human rights! One thing I’m wrong about is that I signed that I agree to this nonsense when registering this casino! They even secretly have a phone number, they secretly have who their director is! It's the Religious Ones!!!!

Thank you for your reply, pipiag680. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect gambling problems, irregular play, or other questionable activities or for no reason at all.

Could you please advise if any funds are being held by the casino in your closed account? Do I understand correctly that $600 was still considered as active balance?

yes 600 dollars which they have already delayed for a long time

I, as a member of your wonderful group, ask you to take action and leave the casino on the blacklist because I trust your team, and I read a lot of complaints about jeetcity and I also fell into their trap. I ask you to reconsider their status and reduce it to below average

This casino does not deserve above average status, they have already deceived enough people using general rules.

I assure you this is a very cunningly planned team that psychologically forced me to continue playing and delayed the verification time, I repeat to you 1 - when I registered, I submitted all the documents for verification and they did not check for 3 months! 2-they say that the check serves to combat money laundering (they did not follow these rules because I transferred money before the big win) this means that they are not manipulating the situation in good faith! I was in touch with them every day, they constantly asked for bank cards, I provided them with all the ones I had and they asked for even more! Despite the fact that there were enough documents attached, but I understood that this was in order to delay time, when I communicated with them, they asked me to resurface and enjoy the game until the verification was passed, I asked the time frame, how much time do they need for this, a month or two months? to which I received the answer we don’t know, if they had given me an approximate time, I would not have continued to play even for a single dollar! understand this is a lot of money and they knew how to act! I played in different casinos and had no such problems! I won Rizk casino once and they explained it to me and gave me approximately the time when everything would be completed and I waited and did not play and they did not encourage me to play further! Jeetcity asked me to take a selfie where I have a piece of paper in my hands and on the piece of paper it says hello Jeetcity! is a mockery ! this is not a document! at the Rizk casino and others they were not forced to do such nonsense! I don’t know what else to tell you, but I would like the director of Dama N.V to know this story; it’s ruining their reputation! a normal casino will be happy to give the winnings to its player! if their directors find out this story, maybe someone will show loyalty to me!

and lastly, I want to tell you they give me 600 dollars and would they really give me 37,000 thousand dollars? no, of course it's a bluff. and don’t defend them because they reserved all the rights for themselves and the players don’t have any rights! they check us, we don’t have them, we quickly transfer money to them and they make us wait for weeks, so tell me where is the justice of this casino? I advise everyone to delete this casino and not play anymore! because if they did this to me, they will do this to everyone! I hope one day the day will come and every single casino will compensate for all the losses that they brought to humanity! DO NOT PLAY AT JEETCITY CASINO! I’m in Canada and I’ll definitely return to this issue when I can fight them!

I had a case with the Crocobet casino, I lost a significant amount of money with them and turned to the director named Temuri. which does not hide like the heads of the Jeetcity and Dama N.V casinos hide, and when I wrote to the director of the Crocobet casino, he showed his loyalty and gave me a gift of a couple of thousand dollars, and don’t let them tell me that the casino can’t! a normal casino will always think about its players and be loyal to them! everyone working at the Crocobet casino is not hiding and they are all in fact! and the team of scammers will always hide, that’s the whole truth!

if the jeetcity team were conscientious, they would have shown loyalty, but on the contrary, they did everything to make me lose this money and did everything to block me! and they can’t even give me 600 dollars, which I honestly won from them! I honestly won the entire amount from them; it was $37,000, which they did not give to me through manipulation and psychology!

This is how they respond to the fact that I ask them to give me money of 600 dollars from November 18

please ask them before verification check, could I withdraw money? whether or not I withdrew money from the account, if they say no, then I will provide you with a statement indicating the dates when I withdrew money from the gambling account, but when I won a lot of money they started creating problems so that I could not withdraw money on time and began to reject conclusions, and I can tell you that when registering, I immediately submitted all the documents for verification, but they didn’t check it! conduct an investigation, ask them if they invited me to continue playing? if they say no, I will provide you with all the screenshots where they offer to play further!

Firstly, I would like to emphasize that there is not much we can do for you regarding the lost funds. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Therefore, I would like us to focus on the remaining balance that we believe should be paid out.

Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? Also, when was your account closed, please?

I can’t say the exact release date, approximately November 23

hi, I understand that we cannot return money from this casino?

if there was justice on this earth, then they should be punished by the inspection authorities. and they must pay back the entire amount of money that I lost after winning, because they did not check and verify my account when I immediately gave them all the documentation upon registration and after 3 months they requested a verification. Before that, I withdrew money and topped it up usually without problems. this means that they are not behaving in good faith. I can prove it!

Thank you very much, pipiag680, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear pipiag680,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I empathize with you that your user experience is far from ideal. We would like to see the winnings paid to the player on the same day when the withdrawal was submitted, however, this is not always possible. It is an industry standard that casinos need to ask players to undergo a Know Your Client (KYC) and Anti-money laundering (AML) process, especially when the winnings are of a higher amount and these processes take some time to be finished. I'm afraid there is very little we can do when it comes to your fairly lost funds. I will contact the casino to check the remaining amount of your balance to see if and when this can be paid out to you.

We would like to invite JeetCity Casino to join the conversation

Dear JeetCity Casino,

Can you please confirm the balance amount of the player and when this will be sent to the player?

Dear casino guru representatives, thank you for your support and help, regarding verification and the entire procedure, I understand very well how this whole process goes. I want to note that when I registered at the Jeetcity casino, I submitted all the documents for verification, but they were not checked for more than 2 months, the second thing I want to emphasize is that when laundering money, it does not matter what the amount is, whether it is 1000 dollars or 100,000 dollars, I transferred amounts up to Isn't $1500 money and in this case why shouldn't they have checked me? since all this simply misleads people, I’ll also add when the casino writes that it has fast transfers, you need to clarify the speed and not take 3 days and say that each payment is reviewed individually. and I also want to add that when I was waiting for the completion of verification, I contacted them and they encouraged me to continue playing, so I fell for it and lost all the money and was blocked in the end! No one answers my question, they just say what they want! the whole situation in this case is clear that the casino is not conscientious and honest, they do not have a service where you can call them, they cannot be verified because everything is secret! can't be reached! this means that they do everything as they want, knowing that no one can judge or punish them! I ask Casino Guru to reconsider the status of Jeetcity Casino and give an appropriate assessment. Thank you and lastly I want to add, don’t trust casinos like Jeetcity!

I’m sure I can say that no matter how much time passes, I will tell this story everywhere, on social networks, on Facebook where I have a lot of subscribers, on the YouTube channel where I have millions of views, wherever I can, I will tell this story everywhere, freedom of speech no one canceled it! so let people know about this not a bona fide casino! they couldn’t give me 600 dollars for almost a month and in your opinion they would have given me 37,000 dollars? of course not ! I have played in many casinos, but I have never come across such restrictive and one-sided rules that they keep for themselves! This is a violation of human rights! even if I signed the contract, my rights were violated and I can prove I’m right! it's a matter of time!

and the most amazing thing is that they themselves offered to play and then when I wrote them a complaint they insulted me by telling me that I was an addicted player, is that fair and respectful? they understood everything perfectly and everything was thought out.

Thank you casino gurus and representatives, they made a money transfer in the amount of 600 dollars and I'm waiting. I would like to add lastly, I ask you to reconsider the status of the Jeetcity casino, it does not deserve a rank above average. they simply torture and deceive people so as not to pay, they lured them to continue playing in order to lose money and then blocked them. I ask you to be vigilant and lower their rating, in my case this is not a small amount of money and I explained to you what the problem was (I immediately submitted all the documents for verification when I registered and they did not check) they made me transfers in the amount of $ 1,500 without any checks this is very suspicious!

Dear pipiag680,

I understand your dissatisfaction with the casino team's approach to handling your issue, I can agree with you that the casino team could have handled the whole situation much better, however, the decision to continue playing ultimately rested with you. I understand the frustration associated with waiting for verification processes to conclude, but please understand that usually, the casino team engages in the KYC and AML processes only after there is a withdrawal request submitted. So the players must be patient for the processes to finish. If anyone in the meantime continues to play and loses the funds, it is sadly the player's sole decision and the casino team bears absolutely no responsibility for this. I have not come across a Curacao-licensed casino that would request the player to underdo KYC before they deposited and started to play. While I empathize with your viewpoint that the casino could have expedited the verification of your documents, it's worth noting that Curacao-licensed casinos generally follow the industry standard of commencing KYC and AML processes after a withdrawal request is made. Despite potential improvements in this regard, this remains a prevalent practice among Curacao-licensed casinos.

On a positive note. I'm glad that the transfer of $600 has been initiated. Assuming the verification process has concluded successfully, you should receive the funds shortly.

I will wait for your confirmation that the funds were successfully received. In the meantime, is there anything else I can assist you with or can we consider your complaint to be resolved?

hello, so the thing is that I told you that I transferred a couple of times and there was a case of a transfer of $ 1,500 and they did not ask for a KYC check, that’s why I see that this is not fair. They don’t do things according to the rules that have been established. they do as they want! I can prove that this is true (before the big win, transfers of up to $1,500 were made) I have all the transfers to my bank account!

I may not write well in English and I apologize, but please hear me, I’m speaking honestly, they didn’t follow the rules! and secondly, they offered to continue the game, which played into my psyche and I fell for their proposal! there were many nuances, and it was not small money!

I really want this story to be taken into account by the leaders of jeetcity, not the manager and not the operators, I want to convey this story to Dama N.V. They must show loyalty and admit that they acted incorrectly. I understand it’s hard for me to convey to them, but with this story they will lose a lot more than I lost! a normal casino comes into its own and takes care of its players! and they blocked me because I told them I was unhappy! they claim that I am an addicted gambler. THIS IS NOT TRUE! they themselves SUGGESTED TO RETURN AND CONTINUE THE GAME! answer me, isn’t this manipulation? they unfairly blocked me! this is just nonsense! I will strive to ensure that I am right, no matter how much time passes, I will prove that I am right! All casinos have one-sided rules and leave the final decisions to themselves, BUT THIS DOES NOT MEAN THAT THEY SHOULD DECEIVE PEOPLE AND NOT FOLLOW THE SAME RULES THAT THEY HAVE ESTABLISHED THEMSELVES!

Dear pipiag680,

Again, I understand your dissatisfaction with the casino team's approach to handling your issue. I can agree with you that the casino team could have handled the whole situation much better, but I'm not quite sure what else, apart from helping you with the casino paying you your funds, you expect us to do? The casino review update was done recently, and according to our review and rating process, JeetCity Casino has received an above-average safety index. If you want to learn about our casino review and rating process, feel free to check it out here: Learn About Our Casino Review and Rating Process | Casino Guru. It is, of course, your right to disagree with our rating, but we take into consideration various factors, not just your negative experience. This complaint will remain public like any other complaint on our webpage so that other players can read about your negative experience if that is what you want. If you believe the casino has breached its own terms and conditions, feel free to submit a complaint to the casino licensing authority, which is the Curaçao/Antillephone Gaming Authority (complaints@gaminglicences.com or certria@gaminglicences.com)

The casino team has processed your withdrawal, and you will receive the $600 shortly, so I believe the main issue has been solved. I understand this might be, in your opinion, just partial satisfaction. As you have been dissatisfied with JeetCity Casino, I would suggest that once you receive the funds, you just simply do not play there anymore and find a casino that will suit you better. There are a lot of other online casinos, and I'm sure you will be able to find a better one from our recommended casinos list. Even if not, just make sure to check the reviews of any casino and play in licensed, good-rated casinos to minimize your disappointment like this in the future.

With all this being said, is there anything else I can assist you with, or can we consider your complaint to be resolved once you receive the funds?

hello, they gave me 600 dollars. thanks for the help. Lastly, I want to tell everyone not to play at Jeetcity Casino! This casino is just making fun of people! and I will definitely file a complaint against them just a matter of time!

Thank you for the confirmation, pipiag680.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. I fully understand your far from ideal user experience, and I hope you will find a casino that will suit you better. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru