pipiag680's reviews

Casino Guru

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2 months ago
I can say that this casino does not work, I will explain why, firstly, during verification I requested a code that should have come to the phone and did not come, I started writing in the chat, there was no answer, I started dialing the call, the function does not work, and thus I lost 3000 dollars. After that I lost 1900 and 700 dollars. In return I received 80 dollars with a wager of x30 and that's it! The operators do not help, the loyalty program does not work. In a word, a machine where you can just lose! and send money to Russia 😊 what was expected from a Russian casino. I do not want to deal with them anymore, it's just throwing money down the drain
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Fresh Casino
2 months ago
Hello, dear player! Thank you for your feedback, and we sincerely apologize for the issues you’ve encountered. We understand how frustrating it must have been to experience difficulties during verification and with customer support. We strive to provide a smooth and reliable service, and it’s concerning to hear that this wasn’t the case for you.

Regarding the bonus and wagering requirements, we are sorry that they didn’t meet your expectations. Our loyalty program and support team are always meant to enhance the player experience, and we regret that this was not reflected in your case. Your feedback is valuable, and we will certainly look into these matters to prevent similar experiences in the future.

If you decide to give us another chance, we would love the opportunity to improve your experience.

Best regards,
Fresh Casino!
7 months ago
I want to tell you what happened to me and this casino, I lost 1500 dollars in one day, on the second day I won 3550 dollars and I wanted to withdraw money, I tried 250 dollars, they allegedly approved it, but they haven’t come to me yet for the whole day, and the rest of the money I waited to withdraw, they rejected it, wrote to them by email, they ignored the operators, there was nothing they could do, and for all this I continued to play and lost $2800, I want to emphasize that this casino is simply mocking the players, they wait until you lose money, here you go the fact that we are deceived when they say that they have a fast money transfer! that's just terrible ! no attention and loyalty to the players, I’m just shocked!!! I don’t know how the casino guru gives such ratings, honestly, I really regret that I played in the casino based on the guru’s recommendations and simply went bankrupt playing in the casinos that the guru offers
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  • Not
  • It’s not true that they withdraw funds quickly, they have withdrawal restrictions of only one transaction, the operators simply ignore you and there is no support, they redirect you to the service center’s mail and there is only one ignore, I don’t recommend anyone to play here!
1 year agoOriginalTranslation
I put 3 stars, I will explain why, 1) I replenished my account, lost, replenished again and won up to 800 euros and decided to withdraw money and started to go through verification, I explained that I am a citizen of Georgia and live in Italy with a residence permit in Italy, to which the operator immediately stated that he suspects that I am a fraudster and I explained to him for a long time and proved with all the documents that I do everything honestly, for two days they did not miss my documents, and I continued to play and lost all the money and immediately they verified me when I wrote to them that they were waiting for me I will lose money! 2) after all, I couldn’t win from the word at all money 3) withdrawing funds is also a lot of procedures when you replenish their account it’s easy and when you withdraw it’s hard! 4) I once turned on the VPN of CANADA and so wanted to top up the balance and the request to my bank came in dollars, my bank did not allow the transfer, and so for 4 days, despite the fact that I turned off the VPN, restarted everything and did everything that depended on me, I write to online support for a couple of days now and the answer is the same, we are trying to fix everything, but so far nothing is visible, my bank stopped doing online transfers after this situation at all. 5) I don’t know who and how wins here, but I play this casino with fear because it feels like if you win you won’t be able to withdraw money because they will find some reason for you! And as for winning, so far I don’t see a win here! And I want to make an appeal to the representatives of this casino! If you take money from the players, then make the players comfortable and reliable and trust your address! I have been playing for many years and I know many good casinos that I can count! Make the players happy! If not, you will lose a lot of players, I know that you are a licensed casino and this is not the highest level license, its cost is 20.000 EU which does not inspire confidence.
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Automatic translation:
BitStarz Casino
1 year ago
Hi there,

Thank you so much for your review.

I don't see any notes on the account that would indicate any suspicion of you being a fraudster, just so you know. Sadly I don't speak Russian though, but I have to say I doubt that support would tell you that they would think you'd be a fraudster.

Now, we're not trying to make the KYC procedure harding than it has to be, but as I'm sure you know, we have to go through with it. We're always approving documents as soon as we can, and in no way shape or form would we delay any approval of documents in hope that you'd lose you money. We're proud of our fast withdrawal speed, and wouldn't want anything to interfere with that. On top of that, I also need see you requesting any withdrawal here? Normally we only do KYC when you've requested a withdrawal.

During the time of verification, there's always an option to put a wagering limit on your account. This, to prevent you from playing with your funds.

Looking through your account as well, I see many nice wins with 200x multipliers, but that won't turn into profit until you request for the funds to be withdrawn, which they never were.

Olle
2 years agoOriginalTranslation
Hi all ! I am an experienced Player and I have lost and won a lot of money, but in my practice this has never happened like in the STELARIO casino! From the day I signed up until today, I haven't been able to win a single cent! And today I lost 520 € I understand that you don't always win in a casino nooo and you can't let the casino rob you to the end! I do not recommend this online casino to anyone! While I do not trust those who cannot be found on social networks, I mean they do not have any data about their employees and above!
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Automatic translation:
Stelario Casino
1 year ago
Dear pipiag680,

Thank you for sharing your gaming experience at our casino.

We would like to inform you that in our casino, each player can win and the amount and number of deposits do not affect it, since all the results of the games are formed directly on the side of the game provider.
Each player can close his account at our casino notifying about his decision by e-mail support@windetta.com. All requests to close an account are processed on a priority basis.
We also have a wide variety of payment systems and our casino does take no fees from players for deposits and withdrawals.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@stelario.com
We are always happy to help you!
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