JackTop Casino - Player's withdrawal is delayed due to verification issues.

Dear Casino Guru Support Team,

I am reaching out for assistance in resolving a frustrating issue with JackTop Casino regarding their verification process. Despite my repeated efforts to provide the necessary documents, JackTop continues to reject my submissions, citing issues that I believe are unfounded.

JackTop has specifically claimed that my selfie does not appear to be me, which is simply untrue.

I have submitted clear, high-quality photos where all details are legible, yet they continue to reject them without valid reason.

They also requested proof of a NOK 5,000 deposit on 2024-07-23, which I have tried to provide, yet this too was deemed unacceptable despite meeting their requirements.

Furthermore, JackTop has refused my proof of address despite it being recent, legible, and containing all required information.

I have offered alternative documents such as a bank statement, and still, my verification attempts are stalled.

I am at a loss and feel that these delays and rejections are unnecessary and potentially evasive tactics by JackTop to avoid processing my account. Could you kindly mediate with JackTop on my behalf and assist me in ensuring they conduct a fair and reasonable verification process?

Dear Minime1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with JackTop Casino.

Could you please forward me the communication between you and the casino regarding the verification of your account? Kindly include the photographs and documents you sent to the casino for verification as well. My email address is veronika.l@casino.guru.

When was the last time you communicated with the casino customer support?

Did you accumulate your winnings with or without a bonus? What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I think i sent everything could you see if it's received and talk to jacktop.

Can you help me??

Is someone going to help me or how long does it take?