The player from the Netherlands closed their account on Wizebets due to gambling problems, but was still able to play on other casinos of the same brand. The player believes they are entitled to a refund due to their admission of a gambling problem. After a closer examination, we ended up rejecting this complaint as unjustified.
JackTop Casino - Player’s self-exclusion process is unsuccessful across linked gambling sites.
Amount: €1,000
JackTop Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Volt jacktop wizebets fg fox are all the same brand. I closed my account on wizebets because i said i have gambling problems. They closed it. Well i still could play on the other casinos same brand all the same. So i tink i have the right for a refund because is said i had a gambling problem. Its all costa rica alle the same brand. Can you pls help.?
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9 months ago
Dear Mi85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.
Looking forward to hearing from you.
Best regards,
Petronela
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9 months ago
Player's additional comments:
Hello, if it means im not protected even it is the same brand then you can close the case because if you allreaddy say so
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9 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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