JackTop Casino - Player's self-exclusion has not been honored.

I lost 80k at this casino even though they knew I had registered with lCS self execution.

Dear noamenbachar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackTop Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Cold you please specify where exactly have you self-excluded?
• Have you informed the casino directly about any gambling problems?
• Could you please explain whether the 80 000€ represents the amount of your deposits?
• Could you please share the self-execution request you refer to in your post? Could you please share your communication with casino support? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear noamenbachar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.