JacksPay Casino - The player's unable to withdraw her winnings.

I was playing on my free play money that was given for signing up for the casino for the 1st time, and had i was a winning balance of $153.25.

Last I was able to check it had said "play-thought met" and i sent in all my paper work that they asked me for and they said i was cleared but when i went to send a withdraw request it said "A critical error has occurred

The cashier is not available in your currency or no processor was found." and to this day that's all it says because i guess the casino is shut down.

I never received any email or call about them closing and i have email customer service over 10 times and still no one has gotten back to me and when i click on LIVE CHAT i just sit there what a blank screen for hours

Hello beauitfulnightmare,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JacksPay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino with real balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear beauitfulnightmare,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i had sent my papers in but never heard anything back and i have never been able to talk with a live person i was somewhat new to this casino

Can you please advise when exactly did you send in your verification documents?

i sernt them in Juy 26th 2022

Thank you beauitfulnightmare for all the information provide. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

this is just a loss isnt it? im not ganna ever see those winnings huh?

Hello beauitfulnightmare

I'm Michal and I have taken over your complaint. I have reviewed your case and even that we have in our review that the casino has a slow customer support and is not the best at providing clear answers I will contact the casino to see if I can help.

We would like to invite JacksPay Casino to join the conversation.

Dear JacksPay Casino,

Can you please provide some information on how the player can withdraw her winnings? What payment methods are available?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear beauitfulnightmare

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal