The player from Germany had issues with deposits not being credited to his casino account. Despite his repeated inquiries and sharing proof, the casino did not resolve the issue and claimed his payment provider as the cause. We advised the player to contact his payment provider for further investigation. Due to the player's lack of response, the complaint was rejected.
Jackpoty Casino - Player's deposits have not been credited to the casino account.
Amount: €100
Jackpoty Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I deposited 20€ into the casino a week ago, but my account was not credited. Despite repeated inquiries, the matter has yet to be resolved. This morning, I made another deposit of 100€ which was successfully credited to my account. However, subsequent deposits of 50€ and 30€ were not. I have been asked to provide proof, which I have done, yet I keep being put off with the claim that the matter is still under investigation and that it is due to the payment provider.
Automatic translation:
Public
Public
5 months ago
Dear manubotlo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
