Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
To find out what Jackpoty Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Jackpoty Casino earned a High Safety Index of 8.2..This places it among the better casinos we have reviewed for fairness and safety. Continue reading our Jackpoty Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Jackpoty Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Jackpoty Casino, we read and assessed Terms and Conditions of Jackpoty Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Based on our estimates or gathered data, Jackpoty Casino is a big online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Jackpoty Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Jackpoty Casino has attained a High Safety Index of 8.2. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are aware, Jackpoty Casino is interconnected with 4 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Jackpoty Casino.
Reviewing the T&Cs of Jackpoty Casino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpoty Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding Jackpoty Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 43 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Jackpoty Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Judging by the 8 user reviews given to Jackpoty Casino, it has a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Jackpoty Casino company data and licenses
Jackpoty Casino is owned by Novatrix SRL and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Jackpoty Casino holds licenses issued by licensing authorities in these countries or regions: Estonia (Tax and Customs Board), New Brunswick (New Brunswick), Comoros (Anjouan Gaming).
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 750 per day
No win limit
EUR 3,750 per week
EUR 14,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Jackpoty Casino.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
German
24/7
Finnish
24/7
Italian
24/7
French
24/7
Norwegian
24/7
Estonian
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Jackpoty Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Jackpoty Casino as average.
Jackpoty Casino slots and casino games
Jackpoty Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 65 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Push Gaming, BGaming, Endorphina, Spinomenal, 1X2 Gaming, Booming Games, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Prospect Gaming, Platipus, Trusty Gaming, Backseat Gaming, Wildcat Gaming, Mancala Gaming, Ad Lunam, Ace Roll, TrueLab Games, NowNow Gaming, Betsolutions, Mascot Gaming, Onlyplay, Amusnet, Penguin King, VoltEnt, Leap Gaming, Pineapple Play, 100HP Gaming, Octoplay, JINX Gaming, Felix Gaming, Ready Play Gaming, AvatarUX, Retro Gaming, Kitsune Studios, 3 Oaks Gaming, 1spin4win, Zillion Games, CT Interactive, Popiplay, Apparat Gaming, Games Global, InOut, Clawbuster, Hacksaw Gaming, Netgame.
Jackpoty Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
Our database presently holds 5 bonuses from Jackpoty Casino:
20 FREE SPINS on multiple games
100% up to C$750 and 100 extra spins
100% up to C$450
50% up to C$750
100% up to C$300
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Novatrix S.R.L.
Operator
Novatrix S.R.L.
Established
2022
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpoty Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Jackpoty Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Jackpoty Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Jackpoty Casino does not offer any bonuses to players from your country.
Loyalty program
Jackpoty Casino offers a loyalty program. Here is what you can get for achieving a higher status:
Personal managerCashbackFree tournamentsBirthday giftHigher withdrawal limitsExclusive eventsExclusive bonuses
Payment methods
Payments
Browse an overview of payment methods supported by Jackpoty Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(26)
Payment methods (26)
Transaction limits
Withdrawal limits
€14,000
per month
€3,750
per week
€750
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURAUDNOKNZD
Crypto
Supported crypto currencies.
ADABCHBNBBTCDOGEETHLTCTRXUSDT
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
8 languages
EnglishFrenchGermanItalianEstonian
3 more
All languages (8)
English
French
German
Italian
Estonian
Finnish
Norwegian
Portuguese
Live chat
Available in
7 languages
EnglishFrenchGermanItalianEstonian
2 more
All languages (7)
English
French
German
Italian
Estonian
Finnish
Norwegian
Customer support:
Available in
7 languages
EnglishFrenchGermanItalianEstonian
2 more
All languages (7)
English
French
German
Italian
Estonian
Finnish
Norwegian
Live chat rating
Average
Average response time: Instant
Based on 7 tests
Date and tester
Response time
Rating
23 Mar 2026
Jean S.
Instant
Good
02 Jul 2025
Ayberk A.
Not measured
Average
07 Oct 2024
Ayberk A.
Not measured
Average
04 Mar 2024
Burak O.
Not measured
Good
15 Aug 2023
Burak O.
Not measured
Good
01 Mar 2023
Martin P.
Not measured
Average
27 May 2022
Tomas K.
Not measured
Average
User reviews
User reviews of Jackpoty Casino
This is a place to share experience with Jackpoty Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 8 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 2 weeks ago
case still open and they claim to email when its fixed but idk
chat is polite
After deposit you must verify your documents, which is fine. Slots wont open until your docs are verified. They told me that the verification is usually almost instant, which is wasnt ofc. After my docs got verified I still couldnt open up any slots while the site tells me i need to verify my docs. Site claims there is no error on their end and cant provide a fix for me.
yeah slots doesnt work even tho u r verified
• 2 years ago
The worst online casino of all time. After depositing 20 euros, I made a profit of 1200 euros, but this was not paid out to me. Despite sending in documents and long arguments. In the end, the money was taken from my account on the grounds that the profit was made with the bonus that you get when you register. I did not claim this bonus, however. Withdrawals are not made on the grounds that further profits must be made. They only want to keep their hands off deposits, not withdrawals.
Das schlechteste online casino aller zeiten. Nach einzahlung von 20 euro habe ich einen gewinn von 1200 euro gemacht diese wurden mir nicht ausgezahlt. Trotz einschicken von dokumenten und langen streitereien. Am ende wurde mir das geld vom konto gestrichen mit der Begründung das der gewinn mit dem bonus gemacht worden ist, den man bekommt wenn man sich anmeldet. Dieser bonus wurde von mir aber nicht in anspruch genommen. Auszahlungen werden nicht gemacht mit der begründung das noch weitere gewinne erziehlt werden müssen. Finger weg wollen nur einzahlungen aber keine auszahlungen.
There is nothing positive to report about the casino
Es gibt nichts positives über das casino zu berichten
Does not pay out winnings
Zahlt die gewinne nicht aus
Catastrophic
Katastrophal
Jackpoty Casino
Dear Georgi,
Thank you for contacting us via Casino Guru. We have reviewed your concern and did not find any irregularities. According to our terms and conditions, the bonus is subject to a wagering requirement and an expiry date. It appears that you used the code to claim our first deposit bonus.
You claimed the bonus on 07/07, and it expired on 14/07 as you did not meet the wagering requirement within the 7-day time frame.
If you need further assistance, please feel free to contact us again here or through our email vip@jackpoty.com.
Best regards, Jackpoty VIP Team
• 3 years ago
I have nothing but positive things to say about this online casino. Deposited, won live casino, uploaded documents which were approved immediately and already made a few withdrawals which were processed very quickly. The daily withdrawal limit is a bit low at 750 euros but if they are honest and pay it out then I prefer it to scammers refusing to withdraw!
Ich kann über dieses Online Casino nur positives sagen. Habe eingezahlt, gewonnen im live Casino, Dokumente hochgeladen, die sofort genehmigt wurden, und schon ein paar Auszahlungen gemacht, die sehr schnell bearbeitet wurden. Das tägliche Auszahlungslimits ist ein bisschen niedrig mit 750 Euro, aber wenn sie ehrlich sind und es auszahlen, dann ist es mir lieber als Betrüger, die Auszahlungen verweigern!
• 4 years ago
Hello, i put 1 star from 5. Why? I deposited 4 times in this casino. After 4 deposit i had big luck and won 2500 usd. Now i try to withdraw and what happens. Account is locked and what documents i need to send: Dear Andrejs,
In order to verify your account, we would like to ask you to send us the following documents: 1)Proof of address. It must be no older than 90 days and reflect: -your name -address, stated in the profile -issuance date of the document Examples: utility bill, bank statement.
2)Screenshot of the Skrill account used for deposits with your Name and E-mail visible
3)Selfie with your ID where the document will be clearly seen and where we can make sure that is exactly you holding your document. Perhaps, show the elbow and shoulder of the hand with which one you're holding a document.
Also, for additional verification of your account, we would ask you to provide us with the following documents, please: - a document (or a number of documents), showing your income for the last six months. For example payslips, proof of business ownership, selling a property, an inheritance payment, a divorce settlement, etc. - a detailed pdf bank statement with the list of all transactions showing this income (the origin of funds) being credited to your bank account for the last 6 months.
Hope for your patience and understanding!
Best regards, Jackpoty Casino Support Team
******************** If you think, that it is okay, then play this casino. They have good bonus program ( but with wager x60) :)
UPDATE 16.09 After i send all documents, with selfie, adress , source of funds. i recevied update from them: Kindly provide us with another selfie with your ID where the document will be clearly seen. Do not forget to show the elbow and shoulder of the hand with which you're holding a document.
We would also like to ask you to provide us with the following document, please: - a document (or a number of documents), showing your income for the last six months. For example payslips, proof of business ownership, selling a property, an inheritance payment, a divorce settlement, etc. You can provide the same type of document as you have for address proof in your first e-mail for all 6 months.
**** epic site, do not deposit here, you win = you have a lot of problems
20 09 more that 10 hours in chat. I explainall waht possible. To understand situation. i upload my bank full statment where you can see all transaction. but then casino ask for separately sent every salary from last 6 months :)
wager x60 on bonuses :)))
a lot of deposits methods to take you money
Guys do not want to withdraw money, if in your mind you think only to deposit they have a lot of deposit methods
• 4 years ago
No help despite describing the problem of the verification process. I've sent them more information than necessary and it's still supposedly not enough. Now I have lodged a complaint here. If it doesn't get better, this complaint will remain.
Trotz Problemschilderung des Verfizierungsprozesses keine Hilfe. Ich habe denen mehr Informationen zugesandt als notwendig und trotzdem reicht es angeblich nicht aus. Jetzt habe ich hier Beschwerde eingelegt. Sollte es nicht besser werden bleibt diese Beschwerde erhalten.
verification disaster
Verifizierung Katastrophe
• 4 years ago
Beware this casino site their games not working , and bonus is not avalibel for all customers
nothing is good
Beware no wins no bonus joke casino
• 4 years ago
After my win I was not given any bonuses on the 3rd deposit. These were deleted without comment or justification. The chat couldn't give me any information either. Please hands off.
Nach meinem Gewinn wurden mir bei der 3. Einzahlung keine Boni mehr gegeben. Ohne Kommentar oder Begründung wurden diese gestrichen. Auch der Chat konnte mir keine Auskunft geben. Bitte Finger weg.
• 4 years ago
Super casino and I can only agree with the 7.7/10 rating from Casino Guru, huge game selection and the RTP is good. You often get into the free spins in contrast to the others, my account was verified within 10 minutes and the payment via mifinity took 1 hour for me. And so I imagine a good casino TOP. I can only recommend.
Super casino und die 7,7/10 Bewertung von Casino Guru kann ich nur zustimmen, riesige Spiel Auswahl und die RTP gut. Man kommt oft in die freispiele rein in Gegensatz zu die anderen, mein Konto wurde binnen 10 Minuten verifiziert und die Auszahlung via mifinity hat bei mir 1 std gedauert. Und so stelle ich mir einen guten Casino vor TOP. Kann ich nur weiter empfehlen.
Faster deposit and withdrawal
Schneller ein und Auszahlung
Support very friendly and helpful and reacts immediately
Support sehr freundlich und hilfsbereit und reagiert sofort
Game selection huge
Spiel Auswahl riesig
The site looks good
Die Seite sieht gut aus
I think bonus wagering is too high
Bonus wagering finde ich zu hoch
Discussion
Jackpoty Casino discussion
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