The player from Germany had made a credit card deposit via Neteller, which was confirmed but not credited to his casino account. This had been his second deposit at the casino. After he contacted his payment service provider, it was confirmed that the payment had reached the casino. The issue was eventually resolved when the deposit was successfully credited to his account. We had therefore marked this complaint as 'resolved'.
Jackpoty Casino - Player's deposit is not credited.
Amount: €24
Jackpoty Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Translation
Hello.
I made a credit card deposit yesterday. It was carried out and confirmed by Neteller today. However, the amount has not been credited to my casino account.
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7 months ago
Dear denyo123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your payment provider? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Translation
No, this was my second deposit at the casino.
Yes, the payment service provider confirmed to me that the payment had reached the recipient. This can also be seen in the screenshots.
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6 months ago
Translation
Can be closed. Deposit was credited successfully. So it remains a good casino 🙂
Edited
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, denyo123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
