JackpotGuru Casino - Player’s winnings have been confiscated.

I played 100 free bonus games and won 34 BGN, but they were taken from me and are now missing.

Dear Stefanov555,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotGuru Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot or a link to the promotion you activated and played?
• Have you contacted casino support regarding the issue? Have you received any response?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Stefanov555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.