JackpotGuru Casino Review

The player from Japan had issues with withdrawing cashback from his initial deposit, as well as total earnings from the second deposit. All his withdrawal requests had been denied. The player's account was verified and the winnings had been accumulated with real money, not bonuses. Despite repeated attempts to contact the casino, we received no response. The complaint was marked as 'unresolved' due to lack of cooperation from the casino's side. We had advised the player to contact the Isle of Man Gambling Supervision Commission Gaming Authority for further assistance.

The player from Belgium had won €25 but had not received the winnings. The Complaints Team had initiated an investigation and had sought additional information from the player to better understand the situation. However, due to the lack of response from the player, the team was unable to proceed with the investigation. Consequently, the complaint had been rejected.

The player from Portugal had registered at an online casino expecting to receive a sign-up bonus but did not receive it. The player had not made any deposit and was solely relying on the bonus for gameplay. We had explained that bonuses were at the discretion of the casino and suggested the player consider joining a different casino that better suited their gameplay needs. The player did not respond to our further inquiries, which led us to close the complaint due to lack of communication.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint, as this delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. Despite our efforts to communicate and extend the timer for a response, the player failed to respond. As a result, we could not investigate further and had to reject the complaint.

The player from India has been blocked. The casino accused him of breaching the T&Cs. Since the casino couldn't provide us with evidence confirming its decision, we were forced to close the complaint as unresolved.