JackpotGuru Casino - Player’s deposit in the casino is lost.

I have made deposit on jackpot guru on 9 November 2022 of amount of 1670 rupees , I have also mailed him more then 10+ times with all the valid proof , also more then 20 time chated in live chat support section , but they not added my money yet , it has already more then 40 days done

But I did not receive money in jackpot guru or refund in bank.

Jackpot guru is fraud casino , I want my money refund please help sir.

Dear Ganga88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Money never returned to my bank , bank has said that money is successfully transferred to payment provider tell me how I contact payment provider ,

Jackpot guru is able to contact payment provider, please contact for payment provider Jackpot guru

Dear Ganga88,

Did you make any successful deposits in the casino in the past?

Would you be so kind and forward me the communication with the casino (and your bank, if possible) to tomas@casino.guru? Thank you in advance.

No , my first ever deposit failed of 1670 money debited , bank said money successful transferred , where is my money jackpotguru is not replying

Thank you very much, Ganga88, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear sir it has passed more then 50 days , but never added my money , jackpotguru what are you doing i don't no , give my money back 1670 rs

Fraud and scam casino jackpot guru

Hello Ganga88,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite JackpotGuru Casino to join the conversation.

Dear JackpotGuru Casino,

Can you please provide some information regarding the player's missing deposit?

Dear Ganga88,

Can you send me proof of your deposit to JackpotGuru Casino? Something like a transaction confirmation or a bank statement where the transaction is clearly visible. Send it please to michal.k@casino.guru 

Dear Ganga88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Ganga88,

Unfortunately, as you have not responded to our messages and questions, we are unable to investigate further and have no choice but to reject this complaint. JackpotGuru Casino was cooperative and wanted to solve your issue, but there is not much that can be done without your cooperation.

Regardless of this, don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal