Jackpot Village Casino - Player’s withdrawal has been delayed.

Hi!

A wail ago i played in this casino.

I closed my account for personal reasons but there was stil money on my account.

I ask if they will refund me that.

No bonus money ore winning from free spins.

I deposit 20€ and i won a little total amout now is 47€

They ask me to send documents and that was approved, the money is send on 29 march.

So i wait.

Yesterday, 6 of april i open the chat because i dont recieved the money. They ask me to send documents..? Again. So i dit again.

Because the money was "penning" that's weird. Because of the information i recieved 29 march.

My money is still not on my account.

Help me please!

Dear Vasthi44

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

Well the point is.,

I send my documents for more than two weeks ago and after that in the chat they told me it was send the 29th of march.

Last week i ask were my money was. They told me that i have to send documents..?!

Also today they ask me again for IT after i question it.

So. I send my documents now three Times.

This is now the reply.

So.

I used skrill paimend and in skrill Ideal.

Were is the money.

Its not much is 47 € and a couple of cents.

Regards,

V.Lok

Thank you very much, Vasthi44, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi,

Well..

Finaly problem is solved.

I got my winnings. That's good.

Point, the way how is fery odd.

Thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.