Jackpot Jill Casino - Player’s struggling to access his funds.

Hi there

After having a relatively small win of $1400 playing mainly three card poker and casino hold’em, I attempted to log back on the following day to withdraw the winnings but was unable to and kept receiving an error message saying "API not working" or "API not found". So I inquired what the problem was through the customer support page on jackpotjill and was told th were having technical issues and the problem should be resolved within the hour.

About 12 hours later after several more inquiries the entire site was down stating that it was closed for maintenance. This has remained the case for almost two days now. I have since found out that the ACMA has blocked jackpotjill from being accessed by users in australia however this apparently occurred in late June 2021 so I don’t understand why I would be able to access and deposit money on the casino after that date but as soon as I win then suddenly it’s "down" for maintenance.

Please could someone help me as I really need that money and don’t know where else to turn for help.

Thanks so much.

ryan

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Have you, by any chance, saved any screenshots of your active balance or requested withdrawal?

Ideally, please forward any relevant communication along with supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela

It was on the morning of the 4th of October I believe when I was last able to access my account and unfortunately I don't have any screenshots to verify my claim but I am confident that if I was able to login into my account it would show my balance being $1400. Sorry I couldn't be more help. And thanks for your quick response too.

Ryan

Hi again

I did just want to mention that I would be able to provide evidence to prove I did have an account (screenshots, bank transfers and statements) if that would be of any help to you please do let me know and I will happily supply them to you.

Regards

Ryan

That would be perfect, Ryan. Please forward any supporting evidence to petronela.k@casino.guru and we will contact the casino right afterwards. Thank you very much in advance.

Thank you very much, Ryan, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ryan,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Dear Ryan,

Unfortunately we did not receive any respond from the casino. We will be keep trying to contact them but if they will fail to respond within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating. Could you please also advise if the issue still persists?

Regards,

Nick

The complaint will be now closed for the above mentioned reason.