Jackpot Jill Casino - Player has been struggling to withdraw his winnings.

I won big so I tried withdrawal it allowed me to then I went to verify my account first sent off all my details went in the chat straight away to notify them I sent stuff they asked for and still nothing no reply I waited all week for email or something from them and nothing at all I was too annoyed cause iv invested alot of money with them and because I won big they ignored me so I played it all as I wasn't happy with how they treated me essentially my first time iv won and really needed it to help my personal life and kids birthday was in a week's time i was so pissed they should pay me out it's not fair at all

Dear So khom,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear So khom,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.