Jackpot Jill Casino - Casino website seems to be blocked.

I made my account

I made a deposit of $20, than & $10 and another $20

I won the grand jackpot 3500 but the bonus I got in ordered made me put more thought so I won up 4,100 I withdrawal 3500, after completing And them accepting my id

the website got shut down and now I can’t sign in to my account

Dear Christy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Lastly, I would like to emphasize that we have received quite a few similar complaints from Australian players. It is not you only who's experiencing difficulties accessing the website.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Additional comments from the player:

"Someone from the casino telling me to open another account and to verify my account 

My other account was also verified but I haven’t got my money yet"

Hello Christy,

We have received an email from the Casino Representative:

"The casino had server issues that unfortunately took much longer to resolve than anticipated. Their technicians have however sorted these out now.

The management and staff of the casino sincerely apologise for the inconvenience this has caused all their players, and are working extra hard to ensure they attend to all their player queries as soon as possible."

I fully understand your frustration, however, I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and allow the casino some time to fix its technical problems. Thank you in advance for your patience.

okay thank you

No problem, Christy. Please keep me informed regarding any further developments and I promise to do the same.

As of the 19/10/2021 I still haven’t received my money… I have received a email to confirm my banking detail….still got 2 days tho until Friday so let have hope

Thank you, Christy, for the update. I'll check back with you tomorrow. If there's no development we will contact the casino. Your patience is very much appreciated.

i have received the whole 3500

thank you casino guru for the help and support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Christy, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru