Jackpot Hunter Casino - Player claims that payment has been delayed.

3 days after i submitted withdraw they continues to failed my withdraw when i tried to contact there is no live chat option only mail there after I sent mail they reply it that u have to verify but they didn't send any mail or notification .than i uploaded my documents than i says how many times need to verify that than they says they can't guarantee there is no time frame so my basic questions is after 1-2 month than they verify my documents

Dear raj23rau12shan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear raj23rau12shan,

Have you received your withdrawal from the casino yet?

No they are not behave like they will give my withdraw my account verify 11 days ago still they cancelled my withdraw i don't think they give my money

they said i didn't use same astro with i deposit but i send all video ,screenshot , about that i withdraw same astro but still they cancelled my withdraw i can't believe they still reply same thing please casino guru it's my request please provide some help n i also check out there there licesnse is also fake i think they are not giving withdraw

Thank you for your reply, raj23rau12shan. Do I understand correctly that you used the same Astropay account to make the deposit as well as the withdrawal request? Have you made any successful withdrawals before?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I used all same details . They never pay 1 single withdraw till now scammer casino

Thank you very much, raj23rau12shan, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello raj23rau12shan,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

I will contact the casino to shed more light on this matter.

We would like to invite Jackpot Hunter Casino to join the conversation.

Dear Jackpot Hunter Casino,

Can you please provide information on why the player is not able to withdraw their winnings? As there is a problem with Astropay, what other payment options can be offered to the player?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear raj23rau12shan,

I was able to get in touch with the casino team, and I'm awaiting additional details regarding the payment issue before attempting to resolve your problem.

Any update how long i can have to wait 1 month 10 days gone no withdraw such a scam site

How many hours u need to resolve my issue

Dear raj23rau12shan,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. 

Sadly, the casino did not provide any information or explain the problems with the payment methods, and they even stopped responding to my messages. Without the casino's participation, there is nothing we can do.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming authority here (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal

We’ve reopened this complaint at the request of Jackpot Hunter Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear raj23rau12shan@gmail.com,

Thank you for reaching out to us. I want to sincerely apologize for the delay in our response and for any inconvenience this might have caused. I understand that your original message was sent several months ago, and you deserved a much quicker acknowledgement of the issues you've faced.

Since your initial correspondence, Jackpot Hunter has undergone significant changes including new management. As part of our commitment to service excellence and transparency, we are reaching out to ensure that all past concerns are addressed promptly and effectively.

We can see from your account that after making the complaint the funds in question have been wagered completely. As we no longer support Fiat payment methods it looks like your account was closed during the site migration.

Could you please confirm if the issue you reported is still unresolved? If so, I assure you that we are prepared to take the necessary steps to rectify this matter to your satisfaction

Kind Regards

Jackpot Hunter Support Team

Your site block my account here is my 14000 money is there why u blocked my account I mail u 20 times

No resolved zero response

41 I send mail no response

Send my money 🙏🙏🙏

U people didn't give me my money n blocked my account??

Dear raj23rau12shan,

I understand your frustration, but instead of posting multiple short messages, please compose a single longer post. This approach won't trigger our anti-spam restrictions as some of your messages were already flagged as spam.

Please draft a single, more comprehensive post and await the casino team's response for further clarification.

Dear raj23rau12shan@gmail.com,

As mentioned in my previous response after reviewing your account we can see from your account that after making the complaint the funds in question have been wagered completely.

Following on from this we no longer support Fiat payment methods and your account was closed during the site migration.

Should you wish to re-open your account - I can look into this for you, however, we only now offer the following payment methods: BTC, ETH, USDTE (ERC-20), USDTT (TRC-20).

I said after so many mails in 3-4 months they didn't reply any message after some time when i checked they blocked my account n than site gone nothey says management change than where is my money gone

Wagered completed means i didn't do any gameplay I didn't play any game where is. My money gone than u people block my account now says money wagered completely?? Who is playing my accounts money

I didn't play game they blocked my account after I send mail 41 times don't fool with me i didn't play any game u people eat my money now after 6 months u said u wagered completely

Such a scam company only 14000rs u people didn't want to give my money spend my money n u want open new account with ur site scammer

Dear raj23rau12shan,

I understand your frustration, but I must remind you once again. Please draft a single, longer post and await the casino team's response for further clarification.

If you keep posting multiple short messages I would be forced to reject them.

Thank you for your understanding.

Dear raj23rau12shan@gmail.com,

Thank you for your patience. We have provided Casino Guru with evidence that the balance was depleted before the actual account closure and there are no funds left in your account that can be returned.

Kind Regards

Jackpot Hunter Support Team.

I didn't play any game my account blocked after I mail them n they didn't reply me don't lie to me

Show me proof in public I want to know also what is going on is that casino sorry casino guru but I have to write this thing I couldn't believe my money out without my knowledge what is this extremely sorry for writing again

Thank you for your email along with the evidence, Jackpot Hunter Support Team.

Dear raj23rau12shan,

I understand your frustration with the whole situation, and I can agree with you that the casino team could have clarified the situation a long time ago, but as was mentioned above, new management has taken over the casino and is reviewing past cases just recently.

I was provided with evidence that the last gameplay activity on your account was on the 7th of August 2023 where your last bet on the Tome of Madness game resulted in a loss, leaving your balance at zero. There was no further activity in your account whatsoever until the closure of your account, which was on the 5th of October 2023. All previous gameplay leading up to the 7th of August 2023 where your account balance reached zero seemed normal and in line with standard activity. I can't really comment on your statement that it was not you who played, but given that you should be the only one with access to your account and it's your responsibility to safeguard your login details from a 3rd party access, it is assumed that all actions on your account were conducted by you.

Your account balance was depleted through your gameplay, and unfortunately, there are no funds the casino can refund to you.

I understand this may not be the outcome you were hoping for, but we haven't found any wrongdoing on the part of the casino.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal

Casino Guru