Jackpot Frenzy Casino - Player's withdrawal is delayed.

Withdrawal requested on 11/16/24.

No bonus money was used for playing.

Verification is not required.

According to the website, withdrawal takes up to 5 days, but no withdrawal has been processed yet.

Dear dieterpete84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Frenzy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you attempted to contact casino support regarding the issue?
• Have you used the same payment method for your deposit and withdrawal? Which one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Yes, I have written to the casino several times via live chat, but I only get automatic replies saying that there are a lot of payouts at the moment and that I should be patient, etc.

Yes, I used the same method for deposits and withdrawals. I have deposited and withdrawn at this casino several times before, but it has never taken this long.

Thank you very much, dieterpete84, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear dieterpete84,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Jackpot Frenzy Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Jackpot Frenzy Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello, now the casino has paid out.

Thanks for your effort.

Thank you, dieterpete84, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru