The player from Germany is facing significant delays with a withdrawal request from the casino. Although he won 290 euros after wagering his initial deposit, the payout has not been processed within the promised three business days, and it's now been seven days since the request.
Jackpot Frenzy Casino - Player's withdrawal has been delayed.
Amount: €290
Jackpot Frenzy Casino
Safety Index:Above averageSafety Index
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7.2
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Case summary
19 hours ago
Public
Public
yesterday
Translation
Subject: Complaint Regarding Pending Withdrawal – Possible Irregularities
Dear Sir or Madam,
I wish to file a complaint against the online casino "ChatGPT Frenzy" due to significant issues with the withdrawal of my winnings.
On December 10, 2024, I deposited 180 euros in Bitcoin as a new user on the platform. Initially, I wanted to withdraw a portion (100 euros), but this was not possible according to the casino's terms, as the entire amount had to be wagered first. So, I decided to play the full deposit.
After wagering the 180 euros, I won 290 euros. It's important to note that I did not use any bonuses and only played with my own deposited money.
I then requested a withdrawal via Bitcoin on the same day, which according to the casino's conditions, should be processed within three business days. Therefore, the payout date should have been by Friday, December 13, 2024, at the latest.
Despite this waiting period, the withdrawal was not executed. I contacted support, and I was informed that withdrawals could not be processed over the weekend and that I would have to wait until Monday. However, on Monday, December 16, 2024, I still did not receive my withdrawal. Today, December 17, 2024, I am still waiting for my money – it's been seven days in total, even though only three were initially promised.
I am seriously concerned that this might be a case of fraud. My attempts to contact the casino have not yielded satisfactory answers or results so far.
My demand:
I demand that the casino promptly pays out my winnings of 290 euros and informs me why the payment has been so significantly delayed. If I do not receive a satisfactory response or my money, I will be compelled to take further actions, such as reporting the incident to the relevant authorities or posting negative reviews on relevant platforms.
Please take this matter seriously, as it jeopardizes both my trust in the casino and the entire gambling industry.
Sincerely,
Yasin A
Automatic translation:
Public
Public
20 hours ago
Dear Yasoli_hakimi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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