Jackpot Capital Casino - The player's struggle to verify.

I sent all my documents in. They rejected them because I covered my id numbers on my driver license. I resent the documents 5 days ago with all numbers showing which was against my better judgement but i did it anyway. I just heard from them today and they rejected it again. They keep telling me the documents are cropped which they aren't. Also my photo of myself holding my id is not clear. I am using a samsung 2 camera lens. If you want a photo of a person holding a id it is impossible to have the photo and the id clear as can be because of the difference of size. The id has very small writing and the photo is large. I even sent my id separatly so they can see its me. I feel they are delaying.. I don't have issues like this anywhere else

Hello sting454,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Jackpot Capital Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

How long has been the verification going on? When was the last time you sent them any kind of document to verify? Is the casino still in touch with you?

It is quite common that the casino asks for multiple verification documents, and they should be covered.

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Hi, when you send documents into them it take 5 days before you here back from them. I sent my documents 5 days ago and they sent the same reply. Nothing is cropped.. I can send you my cable bill but private only. I also sent a copy of my ID separately. I never had to go thru this ever with the casinos listed in your top casinos that I am a member of at least 4 of them This is ridiculous. Then I sent another document of my cable bill and another selfie of me holding my ID yesterday but now I have to wait another 5 days for a response.

Dear Jay,

Thank you for choosing JackpotCapital Casino.

We have received your email with documents, thank you. We were not able to complete the verification process, as the Proof of Address submitted cannot be accepted as it was cut off/cropped; and the details on your Photo Identification were not legible in the photo of you holding it. 

We ask that you kindly take a clear, legible picture of the document and email:

- A proof of address (utility bill or Bank Statement showing the name and address registered on the account), issued within the last 90 days. Please show the entire document and all borders.

- A picture of you holding your Photo Identification to your face. Please ensure that the details on your Photo Identification are legible in the picture.

We ask that you please take clear, legible digital pictures. Please ensure that the entire document is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays.

Should you require any further information or assistance, please feel free to contact us via email or chat.

Best regards,

Please update balance to $3118.00 usd

Up to $7968.35

E-mail message from the player:

Hi Nick, I was looking online and I went to Jackpot capital and my documents were approved. You can close the complaint.

Thanks for your help

Jay

sting454

Based on the received information, we consider this case as closed as the player is succesfully verified.

Thank you for contacting us and do not hesitate to write us anytime you will have any issue with a casino.

Best regards,

Nick

Casino.guru