Jackpot Capital Casino Review

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Payment methods

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Withdrawal limits

per month

$20,000

per week

$5,000

Owner GALACTIC AFFILIATE CO. LTD.

Established 2007

Estimated annual revenues

> $1,000,000

Licensing Authorities

Casino operates without an official license!

OverviewBonuses1User reviews170Safety Index explainedDiscussion11Payment methods15

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

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Case opened Current status

Jackpot Capital Casino Review

We've thoroughly reviewed Jackpot Capital Casino and gave it a Low Safety Index. This means we don't consider this casino to be a good option for most players. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Jackpot Capital Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Jackpot Capital Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

Jackpot Capital Casino is operating without a valid license.

We currently have 5 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,262 black points in total, out of which 273 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on the information we've collected and assessed in our Jackpot Capital Casino review, it has a Low Safety Index. We don't recommend playing at it and advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

100% up to $100 and 100 extra spins ($0.1/spin)Bonus T&C

Payment methods

Show all (15)

Withdrawal limits

per month

$20,000

per week

$5,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

jackpot_capital_casino_game_gallery_desktop

jackpot_capital_casino_promotions_desktop

jackpot_capital_casino_game_gallery_mobile

jackpot_capital_casino_promotions_mobile

Positives

Casino accepts players from many countries
Simple and clean website design
Bitcoin accepted
Live chat support is available 24/7

Negatives

No license
Small selection of game providers

Interesting facts

Small international casino
Casino uses a chatbot for customers' interaction

Author & Guarantor: Stefan Manson Last updated: 26 Oct 2023 Anything incorrect or missing? Let me know

Jackpot Capital Casino bonuses

Browse all bonuses offered by Jackpot Capital Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Jackpot Capital Casino

This is a place to share experience with Jackpot Capital Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 170 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

zena5755

Expert

• 1 month ago

Won here awhile ago. All bonuses, coupons were removed including a chance to win the lobby jackpot. I was ok with that. Once in a while i would see coupons available on my account and then the next day there were none. I contacted customer service and they told me coupons are only available to players that have a hard time winning. The more you deposit the more chances of you getting coupons back on your account. That did make any sense. I already won once. Recently I deposited over 600 since the 1st of March. Last night I signed on to play and noticed coupons were available on my account. I picked one and when I tried to deposit it failed because I hit the max limit on this weeks deposits via credit card. I contacted customer service and they said that the limits on deposits cannot be changed. I would have to wait till Monday at 130 pm to make a deposit. Ok so I signed on today and NO COUPONS AVAILABLE AGAIN!. One thing I do not like is someone playing games with me. Jackpot Capital says one thing and then does another. Its all B.S. I have won multiple times at other casinos but here if you win you will not win again until you give all your winnings back to them plus!
Very unfair place to play!

Nice games selection and layout
Friendly customer service

Once you win you lose.
They play games with their winners,
Bonuses and coupons are removed
Controlled gaming

lexienana

Visitor

• 5 months ago

DON'T WASTE YOUR MONEY!!
I have played off & on here for years and finally won $180 on a nd fs bonus. The casino denied my little win after all these years bc I had too many fs bonuses w/o a deposit although I had made 2 deposits with no win, then 2 fs bonuses with no win. This win was from an email and I was allowed to play it but when I won they declined paying out. No way to treat a long time customer! I had a similar situation several months ago with Playcroco Casino and they "bent" the rule one time and payed out anyway! I will use my money to play at casinos that appreciate good customers and casinos that let you win periodically!!

POOR CUSTOMER APPRECIATION!!

Jaxson59

Junior Adept

• 5 months ago

I recently played for the second or third time here and won $2600. They verified my docs in a couple of days and I had my bitcoin payout 2 days later. I was pleased to see this was a legit site after the low score Casino Guru gave them.

They pay
Lots of bonuses

Only RTG games

kevinabrown777

Visitor

• 11 months ago

I’ve had nothing but positive interaction with Jackpot Capital, Slotastic and Grande Vegas casino. Been playing with them for years and never an issue. Always get paid out on time. Being in Maryland, the bank wire payment method is unavailable, which limits my withdrawal capacity, but I deal with it. I highly recommend them. The only thing you have to be aware of is when playing on a bonus at Slotastic, $9.95 is max bet, not $10 like most others. Even then, I made that mistake and Slotastic still paid me out after a win. I will continue to play here happily.

Reliable payouts
Great customer service

Can’t use wire withdrawals in Maryland

leandrog532

Senior Apprentice

• 1 year ago

Fully working no deposit bonus! I was paid correctly, we had an understandable problem due to security reasons, but it was resolved! I recommend this casino!

good games
bons jogos
payments via BTC
pagamentos via BTC

I didn't find any
não encontrei nenhum

valeroanton

Novice

• 2 years ago

Jackpot Capital is so lackluster to me that it really didntt make sense why I even visited it in the first place. Sure, the games are fine and there aren't anything wrong with it, it's just so painfully average. Still, I would like to think that it is nothing and that you can still enjoy it, but with my taste in casino gaming, I sure dont like an average site for my time. Im a businessman and i travel a lot so i want a great time no matter what site it is. This isn't sticking it for me though I will say that i love some of the games there so I wont give it an absolute 0 and go with like a 3/5 because i love the games featured here at times.

Lynnlay1976

Advanced Novice

• 2 years ago

This place is bogus. I wish I could send a screenshot of these message thet me, granting me 10 free spins and no charge on the new game and when I go to redeem it they tell me I cannot because I previously had a free bonus well that's not what we're talking about we are talking about the fact that they sent me a message granting me 10 free of charge is specifically said that in big letters and they did not grant that and I think that's false advertisement not standing by your word

Definitely don't stand by their word.. Very misinforming and misleading Not trust worthy at all

shoes13

Unregistered user

• 2 years ago

I'd give it a negative rating if I could. Played their bonus promotion. Won $1200 and played through what I had to so I could cash out. Submitted my documents. Then I was told my account was closed due to making more than one account. As I talked to customer support the kept insisting I created another account using my email address. Told me all this stuff was sent to my email. I never got anything from them but a welcome thank you. After going back and forth the lady then says the other account was made with a email address I have no idea who's it is. Then I said now I got you in a lie as you kept saying that it was made with my email address but changed the email address. A couple days passed and I came here to lodge a complaint. Then they said I had 4 accounts with my physical name and physical address. Now if you were going to make other accounts who would be stupid enough to use the same information on each one? I asked for proof of these so called accounts and was told they didn't have to provide that information. Site is a scam they won't pay you if you win and they can make up anything they want why they aren't going to pay you.

nothing positive

site is a scam and don't pay and gives lies without proving it.

typical

Advanced Novice

• 2 years ago

Good luck winning there. I went through $130 bucks with very low bets and hit 1 bonus total that paid $10. Had really bad lag as well. Not what I remember from playing a year ago. I am starting to not trust RTG at all=(

Good bonuses
Good customer support
Good games

Seems unreasonably hard to hit anything and play for awhile
Lag is questionable. Maybe worse here than anything I have seen before, and suspicious

Safety Index of Jackpot Capital Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot Capital Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Unfair terms and conditions

This casino applies withdrawal limits to winnings from progressive jackpots.

Other factors

Operates without a license

Complaints about Jackpot Capital Casino and related casinos (67)

67All1Opened17Not solved8Solved41Rejected

Complaints directly about Jackpot Capital Casino

Waiting for player to reply

6d 19h 23m 59s

Disputed amount: $150

Player's account has been closed by casino.

The player from Bangladesh claims that after completing the casino's requirements for winnings and attempting to verify his account, the online casino closed his account denying him access and preventing withdrawal of his $150.

Read moreRead less

Submitted: 22 Feb 2024

No reaction, passive regulator

Black points: 370

Disputed amount: $650

Player's account access and withdrawal denied.

The player from the United States had trouble with his withdrawal after his account was blocked, despite having sent all the required documents. He feared that his winnings wouldn't be honored. Despite numerous attempts by the Complaints Team to contact the casino for clarification on the player's blocked account, the casino failed to respond. The casino's operations without a valid license and lack of affiliation to any ADR service limited the ability to seek intervention from a gaming authority. Consequently, we marked the complaint as 'unresolved', which might have affected the casino's rating negatively. The player was advised to choose casinos based on reviews and ratings in the future to avoid similar issues.

Read moreRead less

Submitted: 20 Dec 2023

Case closed

Disputed amount: $180

Player is struggling to complete account verification.

The player from India has been waiting more than 8 days for his documents to be verified. After the successful verification, he withdrew the money from his account and the complaint could be closed as resolved.

Read moreRead less

Submitted: 08 Jun 2023

Other

Disputed amount: €15,000

Player's account was blocked.

The player from Italy had his account blocked and winnings withheld. After gathering all the necessary information we understood the casino's approach, however, we believe the casino could have handled the situation much better. The complaint was rejected at the player's explicit request.

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Submitted: 28 Apr 2023

Insufficient evidence from casino

Black points: 7100

Disputed amount: $7,100

Player's winnings were confiscated.

The player from Mexico had his account closed and his winnings confiscated, after not passing the casino's security check. The complaint has been closed as 'unresolved' because the casino failed to provide proof to support its accusations of fraudulent activity. There was no progress even two weeks after the casino was notified about the player's complaint.

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Submitted: 28 Feb 2023

Case closed

Disputed amount: 180 RM

Withdrawal of player's winnings has been delayed.

The player from Malaysia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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Submitted: 25 Aug 2022

Case closed

Disputed amount: $180

Player’s struggling to complete the account verification.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing account verification. It has been resolved.

Submitted: 16 May 2022

Unjustified complaint

Disputed amount: $150

Player has been accused of opening multiple accounts.

The player from US had his account closed. The casino claims he created multiple accounts and he was advised to use the first account. Casino provided evidence with a delay.

Submitted: 25 Nov 2021

Case closed

Disputed amount: $2,874

The player's struggle to verify.

The player's strugge to verify his casino account as his documents are not accepted. The complaint was closed as resolved as the player's account got successfully verified.

Submitted: 22 Sep 2021

Unreasonable excuse

Black points: 400

Disputed amount: $180

Player was accused of bonus abuse and his pending withdrawal was canceled.

The player complained that the casino had accused him of bonus abuse and therefore his pending withdrawal request was voided. The player said he had requested a withdrawal, and while he'd been waiting for the account verification check, he had received a free spins bonus offer, which he had accepted, played, and lost. Following this, the casino accused him of bonus abuse and cancelled his pending withdrawal. The casino didn't react to this complaint.

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Read more on: thepogg.com Submitted: 11/2020

Player stopped responding

Disputed amount: €180

Player’s criticizing complicated and lengthy verification process.

The player from Spain is questioning the number of documents which are required for KYC verification. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 21 Dec 2020

Justified complaint

Black points: 119

Disputed amount: $300

Player was paid less than what he expected.

A player from the United States used Bitcoin as his payment method. He requested a withdrawal of 1946 dollars, but only 1614 dollars landed on his BTC wallet. The casino claimed they used USD to BTC conversion rate from 1.7.2019, but when checked, both daily high and daily low were significantly higher than 0.16143 BTC - figures sent by the casino. While the conversion rates of bitcoin fluctuate a lot, all claims from the casino were proven to be inaccurate. The player had been certainly paid less than what he was due, but the exact amount couldn't be evaluated.

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Read more on: askgamblers.com Submitted: 7/2019

Unjustified complaint

Disputed amount: $100

Player cannot withdraw his winnings.

The player from Indonesia is having difficulties withdrawing his winnings due to unfinished KYC. Casino doesn't answer. After 2 years the casino has approached us with supporting evidence according to which we have decided to reject this complaint as it was unjustified.

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Submitted: 14 Jun 2020

Uncertain case, passive regulator

Disputed amount: $50,000

After a big win, the player was accused of duplicate accounts.

The player complained he was the casino's customer for a couple of years, his account was verified and he was even made a VIP player but after he won a bigger amount of money his withdrawal request was declined and he was accused of duplicate accounts. No proofs from the casino, no more update since then.

Read moreRead less

Read more on: askgamblers.com Submitted: 12/2015

Complaints about related Slotastic Online Casino (Same management)

Case closed

Disputed amount: $1,199

The player's withdrawal is delayed.

The player's withdrawal is delayed for over a month. The complaint was resolved as the player received his money.

Slotastic Online Casino

Safety Index:Below average Submitted: 27 Feb 2023