Jackbit Casino - Player’s winnings confiscated and account holds only part of deposit.

I deposited the total amount of 376usdt into my Jackbit account. 85usdt on 23rd june, 138usdt on 23rd June, and 153usdt on 27th june..

I won the total amount of 967usdt without any single withdrawal.

When i requested for withdrawal, i was asked for standard verification which i did and was verified..

Then i tried withdrawing again, i was asked for video verification which I did and was also verified after 48hrs..

Then i made the withdrawal, but it was cancelled and the total amount of 845usdt was deducted leaving me with only 122 usdt.

Even i contacted support, they simply said i violated their rules and so they money was deducted. I queried that the remaining amount wasn't even up to my total deposit of 367, to this, they replied that "Im only eligible to be refunded my LAST deposit, when a 20% penalty.." That's insane..

They didn't only take so my winnings, but they also took 67% of my deposit..

They made it clear that NO FURTHER INFORMATION WILL BE GIVEN NOR QUESTIONS ENTERTAINED...

This is tyranny and wickedness.. Most of these bookies don't care about the customers, all they care about is how to rip them off and go away with it because no regulations will take the matter serious..

This is fraud and scam..

Dear Toniella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered on 23rd June 2024. And each and every verification has been successfully completed including video verification.

I play sports betting.

I never used and bonus not received any.

Thank you, Toniella, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.