The player from Germany has issues depositing funds into Jackbit. Despite being told to wait a maximum of three days by support, the issue remains unresolved 21 days later. Player’s complaint has been resolved successfully.
Jackbit Casino - Player experiences a delay in deposit process.
Amount: 157.91 USDC
Jackbit Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I deposited $157.91 in USDC into Jackbit. After 2 hours still nothing happened, so I decided to contact the support. They told me to wait 3 days max (!). 21 days later - nothing happened…
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1 year ago
Dear ThronKid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear ThronKid,
As we have checked your issue and your provided screenshots to our support team, you have used an incorrect network to deposit
The member used the Ethereum (ERC-20) network to deposit on the BSC (BEP-20) network address. Therefore the casino never received the funds in the wallet
We have addressed the payment if they are able to recover your funds but we want to let you know that this isn't dependent on our side
Best,
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1 year ago
Translation
I received the money. The complaint can be closed.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ThronKid, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
