iWild Casino UK - Player’s withdrawal has been delayed.

I'm trying to withdraw my winnings to the same method which I deposited from

Dear h0211086,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there any withdrawal currently pending on your account?

Looking forward to hearing from you.

Best regards,

Tomas

I opened a bitcoin acvount now iv deposited to the casino and now they saying its failed but on my bitcoin account it's gone to them ok iv currently got 400 pending to withdraw to my bitcoin but the deposit of 50 I don't know where that is iv emailed them loads of times they don't reply

I have been fully verified

Thanks for the updates.

Was your deposit credited yet? Did the casino approve and process your withdrawal via Bitcoin?

If the issue persists, please share your attempts to resolve the issue with casino support. Send me the chat transcripts or emails to tomas@casino.guru

Dear h0211086,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.