HomeComplaintsiWild Casino - Player’s withdrawals have been delayed.

iWild Casino - Player’s withdrawals have been delayed.

Amount: €3,400

iWild Casino
Safety Index:Very high
Submitted: 11 Jul 2024 | Resolved : 16 Jul 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 months ago

The player from Austria faced delayed withdrawals, receiving only 400 euros each time instead of the advertised 1,200 euros per day, with each transaction taking 2-3 days to process. She requested expedited payouts in line with the casino's Terms and Conditions. We requested additional details from the player for investigation. The player provided the necessary information, and the issue was successfully resolved. The complaint was then closed as resolved.

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3 months ago
Translation

You claim to pay out 1200 per day, or at least that's how much one can request... but now I'm only getting 400 euros each time, and it takes you 2-3 days to process this. At this rate, I'll be waiting until Christmas for my payout 🙁. Please expedite the payouts as stated in the Terms and Conditions.

Other than that, I'm very satisfied with the casino! The customer service is also excellent!!

Automatic translation:
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3 months ago

Dear annahoppichler21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with the payout process at the casino.

To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:


  • Withdrawal Requests: Could you specify the dates and amounts of your recent withdrawal requests?
  • Communication Records: Can you forward any email or message communication you’ve had with the casino regarding the payout limits and processing times?
  • Terms and Conditions: Do you have a copy or screenshot of the Terms and Conditions where it states the €1,200 per day payout policy?
  • Processing Delays: Have you received any specific reasons from the casino for the reduced payout amounts and the processing delays?

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela


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3 months ago
Translation

I sent everything by email. Thank you

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3 months ago
Translation

Please close has been resolved thanks

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3 months ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, annahoppichler21, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru


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