Dear annahoppichler21,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with the payout process at the casino.
To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:
- Withdrawal Requests: Could you specify the dates and amounts of your recent withdrawal requests?
- Communication Records: Can you forward any email or message communication you’ve had with the casino regarding the payout limits and processing times?
- Terms and Conditions: Do you have a copy or screenshot of the Terms and Conditions where it states the €1,200 per day payout policy?
- Processing Delays: Have you received any specific reasons from the casino for the reduced payout amounts and the processing delays?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear annahoppichler21,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with the payout process at the casino.
To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:
- Withdrawal Requests: Could you specify the dates and amounts of your recent withdrawal requests?
- Communication Records: Can you forward any email or message communication you’ve had with the casino regarding the payout limits and processing times?
- Terms and Conditions: Do you have a copy or screenshot of the Terms and Conditions where it states the €1,200 per day payout policy?
- Processing Delays: Have you received any specific reasons from the casino for the reduced payout amounts and the processing delays?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela