iWild Casino - Player’s withdrawals are delayed.

I have a gaming account with I will casino on which i have made 3 withdrawal request of 400 Euro each on 30th June 2023. On 3rd July one request got successful and money received in my Muchbetter wallet after some time other 2 transactions also showing completed but nothing credited to my wallet. Today is 7 th July and i don't received anything till now. I tried to contact iwild but no response for my email and chat support saying contact Muchbetter because it's completed from there side. When I contacted muchbetter they are saying they don't receive anything.

Plz help

Dear ajaysolanki16,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Plz raise my request because I have contacted support 5 times already. Firstly they said wait 1-2 days your money will be credited. Now today they are saying no information available contact finance department. I already submitted my grievance to finance department via mail but no response from them also. Plz help me I don't know what to do? You are my last hope.

Dear ajaysolanki16,

We created a request to the payment system in order to sort out the problem immediately after your first contact with the financial department. Chat agents have no information about the progress of the proceedings. As soon as we receive a response, we will immediately notify you by mail and also in this complaint.

No response from iwild till now nore my withdrawal credited to my wallet.

Dear iWild Casino representative, could you please provide information about the status of the player¨'s withdrawal request? Thank you very much.

Today on 21st July atlast I got reply for iwild after 21 days and it is just painfully stupid response. They saying they are waiting response from my service provider. There is only Muchbetter wallet in between casino and me . Muchbetter already said nothing received and they always respond in just 2-4 hours. So if iwild said transactions got successfully completed. Plz send me proof of payment but I know they are not sharing because nothing sent from the casino they are just stalling my withdrawal request.

Dear ajaysolanki16,

Unfortunately, we are still waiting for a response from the payment provider. Please understand that the interaction of the payment provider with the client is different from the interaction with companies, we have to wait longer for a response.

Dear iwild ,

If transaction is successful from your side. Plz send transaction details with Muchbetter transaction I'd.

Thanks

I mailed Muchbetter on your behalf that why are they not responding dear iwild . Let see what is there response about your claims of waiting for payment provider response. Casino guru plz tell casino to share some relevant information about my grievance.

I contacted Muchbetter that why they are not responding as iwild claims. They respond to my email in 30 minutes and this is there reply now you guys decide why Iwild is lying about my issue.

Stephanie C (MuchBetter)

Jul 25, 2023, 2:28 PM GMT+1

Good morning Ajay.

Thank you for your response

In this case, your account is in a good standing, and could you provide us the case number from them? we do not have records about this case from them or something about your account in special.

We are waiting for your reply.

Regards,

Stephanie C

MuchBetter Support Team

https:­//s­upp­ort.mu­chb­ett­er.com/

If iwild have any shame plz respond this or share any relevant information about my withdrawal.

So after waiting for almost one month. My withdrawal got cancelled and money returned to my casino balance. There is no surprise that via Muchbetter wallet withdrawal is now not available. So I have to choose another method for that I have to deposit again from that new method and playthrough the deposit 3x time to withdraw that amount. I did that and deposit via crypto already played that amount 3 times. After that when I tried to make a new withdrawal request guess what my account suddenly got unverified. So, I have to go through all processes again . I have no choice but to comply so i tried there automatically verification process which is always not working after giving all the tick correctly my verification got cancelled and told me to contact support. I am contacting support now which i already did numerous times in last month. Finger crossed maybe I got reply from them in maybe next one month.

Verification is now complete. I have made new withdrawal request via crypto. Let's see when they are goona processed.

Thanks to casino guru and iwild finance department.

My withdrawal is processed and received in my crypto wallet. Plz close my complaint. Thanks again to iwild finance department and casino guru support.

Dear ajaysolanki16,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru