The player from Portugal had won 650 euros at Iwild Casino with a bonus and had 124 euros left after the excess bonus amount was deducted. Upon winning 800 euros and attempting another withdrawal, the casino deducted nearly the entire amount again, citing bonus criteria. After the Complaints Team intervened and communicated with the casino, the casino reviewed the game's history and restored 675.6 euros to the player's account. The player chose to cancel his account due to restrictions and limitations but expressed gratitude for the Complaints Team's assistance. The issue was marked as resolved.