The player from Austria had his bonus winnings capped. After a closer examination, we ended up rejecting this complaint as unjustified.
iWild Casino - Player’s winnings have been reduced.
Amount: €496
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I made my 4th deposit of 20 euros and got a deposit bonus of 16.50 496 deducted the reason the bonus is only paid out 5 times i have read the conditions carefully this is the bonus for no deposit not for a deposit bonus please pay out my 496.
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1 year ago
Dear ayhancaliskan57,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have checked the general bonus terms and conditions, and this is what I found (here):
Bonus terms
1. Withdrawals of winnings from welcome bonuses given without deposit are limited to: €50 / C$75 / A$75 / NZ$ 80 / 200 zł / R$250 / ₽3000 / ¥7000 / 350 DKK / 500 NOK .
1.1. Maximum possible withdrawal amount from the no deposit bonus: €100 / C$150 / A$150 / NZ$ 160 / 400 zł / R$500 / ₽6000 / ¥14000 / 700 DKK / 1000 NOK .
1.2. Maximum possible withdrawal amount from no deposit bonuses received in the Bonus Shop: x5 of the amount of bonus or funds received from free spins (depends on the status of the account).
1.3. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.
According to terms and conditions, ALL deposit bonuses have the maximum cashout 5x bonus granted.
I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Could you please confirm that the winnings of 5x granted bonus were paid already?
Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I would like to make one thing clear I pay 20 euros then I get a 16.5 euro bonus in total 36.50 euros I have to wager 35 times to win 84 euros how stupid do you think I am I can read it only said with the deposit bonus that the 35th multiple are implemented otherwise nothing the iwild casino did not bring to speak of fairness that is clearly fraud nothing else I ask you is that fair there is a trap for the players I want my money everything else makes no sense to me if they say something like that why 5 times 16.50 and not 36.50 because the money I paid in is also counted as bonus money in the live chat everyone said to me that when making a deposit, the condition is 35 x wagering and I did that
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1 year ago
The rule says 5x bonus granted.
You deposited €20 and your granted bonus was €16.50. That's why 5x €16.50.
It is nothing unusual to have a maximum cashout applied to bonus winnings. We always warn our players to read carefully bonus terms and conditions before accepting any promotional offer to avoid any misunderstandings and disappointments.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
Translation
I have to say one thing the bonus conditions are not fair because you don't see it when you take it there is only 35x wagering to read but everything else in the casino is first class the live chat is very nice and helpful great slots and I can still say very good chances of winning I'm already playing over 10 years in online casinos but i have never seen a casino like this never got such free spins and such winnings as in this casino and that with small stakes in this matter this casio is the best i have seen so far i was hasty about that Casino made accusations but it is one of the most honest and fairest casinos because I am sure of one thing I can say for sure it is the best casino where the payout ratio is the highest as I said the only drawback is the deposit bonus otherwise everything is great.
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1 year ago
Thank you, ayhancaliskan57, for your reply. I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case to your liking, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint as it was submitted for the amount of $496 and the player was not entitled to receive these winnings. Thank you for your understanding.
