iWild Casino - Player’s requesting a full deposit refund.

This is a bad casino. The deposit was in the range of € 1,500 for the casino and I ended up winning € 2,800. I never received the money, even though I sent all the necessary documents. In the end, I played it all back. There were also no wager or loss limits available. I later found out that I had closed the account of the same company a couple of years earlier and had informed them of my gambling problems as well as requested self-exclusion for their other casinos as well. The restriction had not worked, so I filed a complaint with the casino. They have not answered anything. I have already submitted 3 selected topics. So summa summarum, avoid this casino if at all possible!

Dear Elina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any relevant communication between you and the sister casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Elina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.