The player deposited in the casino, but the amount wasn't credited to his casino account, due to the tranasction being rejected. We closed the complaint because the player didn't reply to our messages and questions.
I deposited 20 euros this morning according to skrill and my bank accepted the deposit but the casino says it has been declined and it will be returned to my account soon unfortunately the same thing happened to me a few months ago and from there I've been up to I didn't see anything today either, so I think that the money doesn't come from the live chat, the same answers always come, so it doesn't help either, I've asked several times in the chat to be blocked, this request was answered with we can offer you a bonus, a cheek for me
Dear XxxxxxX,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.
Could you please clarify if the deposit you tried to make one month ago was located and returned to your bank account or not?
Thank you very much for your understanding.
Best regards,
Tomas