The player from Norway has trouble withdrawing 3000 NOK after their account is closed due to a self-exclusion for gambling addiction. Despite multiple attempts to provide requested documentation, they are met with continual demands for additional information and have not received any response from the casino.
iWild Casino - Player’s account has been closed and funds are inaccessible.
Amount: 2,500 kr
iWild Casino
Safety Index:Very highSafety Index
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9.2
iWild Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
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5d 2h 51m 53s
Case summary
2 days ago
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3 days ago
I had been playing at the casino for a while. I was verified and everything was ok. I was also playing a little on their sister casino, snatch but I decided to close my account there. That was not so easy so I gave gambling addiction as the reason I wannned to close the account. I couple of days later I won some money on iwild, not a big sum but I wanted to widraw the amount of 3000nok. That’s when the problems started. Suddenly my account got closed due to gambling addiction and I had no access to my money. I wrote an email and asked them to give my money. All of a sudden I had to send them this am that. And every time I send them what they asked for. They asked for some thing else. I gave up. A couple of months later I rescued an email from iwildcasino. They wrote : Hello there!
We noticed that your account cattajoy@hotmail.com has been inactive for a while. You still have 2250.0000 just sitting there, not doing anything to boost your winnings. Imagine the potential you're missing out on! I tried to log in, but I can’t access the account. I have sendt them 3 emails the last week with no response. I just want my money
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2 days ago
Dear catan6,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Did you achieve your current balance with the help of a bonus?
- Could you please list what documents the casino asked for? Could you please share the list of the documents you already submitted and which you didn't?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
