The player from the UK is experiencing difficulties withdrawing their winnings due to incomplete verification. The player confirmed the issue was resolved.
iWild Casino - Player is struggling to complete account verification.
Amount: €1,200
iWild Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
iWild Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
They are asking for screenshot IBAN on the uk account from a banking app. U have sent them all what they asked. And explained that you can't get screen shouts on mobile banking apps and that Barclays UK does not show on online bank IBAN but only the UK bank account. This is ignored. And they just keep asking for what you can't get. And this just doesn't make sense even more because I didn't make any deposit from there and have requested withdrawal through ezeewallet because that i used for deposits. How can you put a 8 rating to them. If when you win they don't pay out. They are scamming people.
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1 year ago
Case can be closed! Yesturday, later after I submitted this complaint, I received an email that verification is complete and they paid out my winning yesterday.
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1 year ago
Dear ECD123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
- Is the verification of the used payment method the last obstacle in completing the KYC process?
- Do I understand correctly the information the casino is asking for cannot be found on the bank statement your bank can provide?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear ECD123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
