The player from North Rhine-Westphalia struggles with withdrawing money from the casino as he repeatedly receives the same email regarding document verification, despite having submitted all necessary documents.
iWild Casino DE - Player's withdrawal is delayed due to repeated verification requests.
Amount: €400
iWild Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 14m 33s
Case summary
4 hours ago
Public
Public
17 hours ago
Translation
I have uploaded all the documents and sent them via email, but every three days I receive the same email. I feel like I'm being taken for a ride, and this is the second time I have had to verify my identity. This is also the second email I am sending to complain about the casino!
Automatic translation:
Public
Public
4 hours ago
Dear Chicco,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino DE.
Please allow me to ask you a few questions, so I can better understand the situation.
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Chicco has 6d 19h 14m 33s to reply
