iWild Casino DE - Player's withdrawal is delayed due to repeated verification requests.

I have uploaded all the documents and sent them via email, but every three days I receive the same email. I feel like I'm being taken for a ride, and this is the second time I have had to verify my identity. This is also the second email I am sending to complain about the casino!

Dear Chicco,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino DE.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you achieve your current balance with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Chicco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.