The player from Rhineland-Palatinate is facing an issue where their winnings have been confiscated after they completed bonus requirements and attempted multiple withdrawals. Despite playing with real money afterward, the casino reduced their balance to €200, which was the maximum payout from the bonus. The player demands the return of their funds.
iWild Casino DE - Player's winnings have been confiscated.
Amount: €2,463
iWild Casino DE
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
iWild Casino DE has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
2d 6h 36m 59s
Case summary
5 days ago
Public
Public
5 days ago
Translation
Hello,
I am a player from Germany and I have a major issue with this casino!
I lost over €2000 at this casino. Subsequently, I used a bonus where the maximum payout was limited to €200. I completed the requirements for the bonus, and my balance was correctly adjusted to €200. However, I didn't want to withdraw yet and tried to continue playing with the real money. I then requested three withdrawals of €400 each, and the rest remained in my account. After the withdrawal was reviewed, all my winnings were confiscated and reduced to €200, despite the fact that I was playing with no active bonus. I need my money back!!! I did not break any bonus conditions or do anything wrong. I continued to play with real money!
I urgently need help!!!!
Automatic translation:
Public
Public
5 days ago
Hello XAbruzzii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino DE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Do I understand it correctly that once you finished the wagering your balance was reduced accordingly?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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