The player from Germany faces issues with withdrawals at Iwildcasino, having their bonus excess deducted multiple times. Initially, after reaching 601.31 EUR, the player could only withdraw 138.75 EUR. Following further play, they accumulated 3282.72 EUR but were again told the amount couldn't be withdrawn due to bonus conditions, reducing their balance to 138.75 EUR again.
iWild Casino DE - Player's winnings are being confiscated due to bonus conditions.
Amount: €3,282
iWild Casino DE
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 7m 50s
Case summary
1 hour ago
Public
Public
18 hours ago
Translation
Good day,
At Iwildcasino, while playing with a bonus, I reached an amount of 601.31 EUR. When I made a withdrawal, they deducted the excess bonus amount, leaving me with 138.75 EUR. After that, I continued playing with 138.75 EUR and reached an amount of 3282.72 EUR. I attempted to withdraw this amount, and again they said it wasn't possible because I was playing with a bonus. They deducted almost the entire 3282 EUR, leaving me once more with 138.75 EUR.
Automatic translation:
Public
Public
15 hours ago
Hello borygodrinker,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino DE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- What kind of bonus did you claim?
- When was the last time you spoke to the casino and what was it about?
Once you finish the wagering requirements and the balance got deducted once, the bonus conditions should not be further applied.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
