The player from Germany had contested iwildcasino's 50x turnover requirement for bonuses and the subsequent limit placed on achievable winnings. He had asserted that much of his significant win was reduced due to the stipulation that only a maximum of 5x the deposited bonus could be received. We had reviewed the casino's bonus policy and found that the terms did indeed limit winnings from bonus wagering to 5 times the bonus granted. We had informed the player about this and asked for additional supporting information for his complaint. However, the player did not respond within the given time frame, leading us to reject the complaint due to lack of further information.
iWild Casino DE - Player is contesting bonus terms and payout reduction.
Amount: €1,200
iWild Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Hello,
I'm writing to complain about iwildcasino. The requirement for a 50x turnover for any bonuses is ridiculous. On top of that, when you actually win something, it's almost entirely stripped away from you. I deposited €100 with a 75% bonus, successfully completed the wager and ended up with a balance of around €1600 which I went to pay out to €1200. Then, I was suddenly told that you can only receive a maximum of 5x the deposited bonus. So I ended up losing the €100 I deposited and only received 5x the €75. Additionally, it's laughable that these business terms are in any way legitimate! I am demanding that this casino pay out all of my money, especially considering I have lost more than €1000 at this casino over the past few days. But the team has the audacity to almost completely take away and limit your winnings! It's outrageous!
I hope to have your support in this matter and look forward to hearing your feedback. Best regards.
Automatic translation:
Public
Public
9 months ago
Dear qkxxkbvb72,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the bonus policy, and this is what I found:
1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.
I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider win limits to be unfair and predatory only when they are applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Veronika
