IviBet Casino - Player's withdrawal has been delayed.

Good evening. I deposited 500 in Ivibet on Thursday. I played in their casino, mainly on the game AVIATOR, where I made significant wins. I proceeded to withdraw 4000€. They asked me for some documents, which I sent them. The money was deposited into my Skrill account. They told me that due to limits, I should request another withdrawal in 24 hours. Since then, however, they have been canceling my withdrawals and asked if anyone else is using my network or device to access another account. I am a single woman and I live alone. I do not know anyone in my circle who has an account with Ivibet. I informed them of this, and since then they have been telling me to wait for my withdrawal request to be reviewed, even though I am fully verified.

Dear Kaiti.mpelali,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any withdrawals from the casino at all?

Could you please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Could you kindly specify if you use any VPN or IP-masking software to access the casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes the first money came in...4000$ ..they asked me if I know anyone who entered from my mobile phone my own browser..clearly I don't have anyone..I play alone and I haven't opened an ivibet account again..neither I got a bonus..I play from the duck duck browser for my own safety. after I answered this about duplicates, they said everything was ok and thanked me for the explanation... and to wait because uploads take time

Thank you for the clarification. If you have any emails or transcripts of your communication with the casino, kindly forward them to me. My email address is veronika.l@casino.guru.

Dear Kaiti.mpelali,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.