IviBet Casino - Player's win wasn't credited.

Hello There!

I placed a bet for $1,000 through a live Roulette game. I bet on red. The ball hit red 14. The game acknowledged my win (there was a "YOU WON $2,000 notification.)

My Ivibet balance never updated with the win. I exited the game immediately and contacted support. They have not offered me any resolution or explanation. My account balance remains without those winnings.

Dear H3l3ol3l3y,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Was the win recorded in your game history?

Could you please forward any supporting evidence to my email at tomas@casino.guru

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Hi there! I replied the other day via email. Just wanted to make sure you got it!

They corrected the balance and I am now just awaiting the withdrawal.

thanks so much!

Dear H3l3ol3l3y,

I am glad the casino credited you the missing amount and your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru