The player from Austria had attempted to withdraw 427.32 EUR via SKRILL after winning, but the casino had refused the request citing multiple accounts and had closed the account. The player had maintained that he only had one account. Despite the player's insistence that he only had one account and had passed the KYC verification, the casino had not cooperated in resolving the issue. We had attempted to contact the casino multiple times but received no response. Since the casino had been operating without a valid license and did not refer to any ADR service, there was no gaming authority to address. Therefore, the complaint had been marked as 'unresolved'.