IviBet Casino - Player’s account has been closed with funds confiscated.

Hello, good evening. My complaint is that my account was closed with money in it, specifically 6417.00 soles, which is an amount I need as it is my money. They only say I violated terms and conditions, but they don't explain anything, and my account is closed without returning my money. I'm requesting your support, please, as this is a significant amount for me and I need it. Accounts shouldn't be closed just like that. The account can be closed, but the money needs to be returned to me.

Dear Rodolfo1902,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the email you received from the casino after your account was closed? My email address is veronika.f@casino.guru.

What types of games did you play - e.g. slots, live casino games, sports betting?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning

I sent the conversation with ivibet to the email

. the types of games I play are sports betting

. verification they asked me for my ID and address and my proof of payment and selfie photos

. My winnings were accumulated without any kind of bonus. Only with sports betting.

The requested is sent, please support

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika