INZ9 Casino - Player lost credits due to unexpected sign out from game.

I suspect this website is cheating. It log out my game at their side when I was still playing. When I realised my credit all lose already.

Dear limmelvin23,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with INZ9 Casino. I’m afraid I will need more information regarding your problem.

• Please could you elaborate?
• Which game have you been playing? what was your casino balance, and bet amount?
• How was your loss recorded in your betting history?
• Have you contacted casino support regarding the issue? What response have you received?

I will be waiting for your reply patiently.

Best regards,

Tomas

Hi thanks for your reply. I had attached a video clip & the conversation screenshots between I & the casino. And I noticed something whenever our account is been logged out & our game is still ongoing than end of the day we players definitely lose all our credits. But when we realised our account is been logged out it's already too late.

Hi I had submitted a video clip but I don't know is it send to your? BTW may I know what's the meaning of ' websocket closed ' ?

I am sorry but no video was submitted.

If you can, please share it in an alternative way so we can review it. If you need to send anything to me, send it to my email at tomas@casino.guru

I checked the video and it seems that you played down your balance without any irregularities. the game closed after the message that you have insufficient balance. I don't believe the unknown error represents anything unfair or something we can help you with.

Please let me know if there is any other proof of unfairly lost winnings, otherwise I'll close the complaint.

Dear limmelvin23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There's nothing wrong with the game but when my credit is finished & I wanted to go back to home page this msg came out. 'Websocket closed' Seems like my account is already been closed before my game is finished. Even if I had insufficient balance why must closed my game immediately? Anyway I got no credit how am I going to play & why must closed my game? Some websites be it you got credit or no credit your account won't logged off automatically unless you log off yourself. But those websites when you finished your game & wanted to go back to home page than you realise your account is been logged out automatically. And those accounts is already been logged out confirm is 100% lose one. I don't know you got this kind of experience before. But anyway it's ok just only a feedback to your & thanks for your time & explanation. Have a nice day ☺️

Thanks for your comment and understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.